Qualifications
MUST HAVE SKILLS: Customer Service * 1 Yrs. Rating Superficial Familiarity// Microsoft Office Suites * 2 Yrs. Rating Moderately Strong// Routing * 3 Yrs. Rating Moderately Strong// Typing * Rating Very Strong// WIFI routing * 3 Yrs. Limited Experience//
Responsibilities
Overall Purpose: Serves as first level of escalation for problem resolution with consumer or business customers; directs, coordinates and provides the highest level of customerservice to ensure consistent customer satisfaction. Roles & Responsibilities: 1) Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning , or collection. 2) Direct, coordinate, and provide the highest level of customer service. 3) Resolve most issues including repair, maintenance, billing, LSO, and/or orders. 4) Proactively identifies, communicates and resolves service affecting issues, technical support for product service resolution. 5) Recognizes and recommends operational improvement. 6) Supports either sales or non-sales positions. 7) 24X 7 environment.
•
Last updated on Mar 17, 2016