Patient Liaison

About us:

Montgomery Heart and Wellness is a leading healthcare provider dedicated to providing patients with the highest quality of care. We specialize in primary care, promoting wellness and medical management

The Opportunity:

We are looking for a patient liaison with excellent interpersonal and communication skills to work with patients and their families. The patient liaison consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers.

To be successful as a patient liaison you must be compassionate while remaining professional. A good patient liaison maintains positive relationships with patients as well as healthcare providers to successfully mediate complaints.

Job Responsibilities:

The primary responsibility of the Medical Receptionist is to serve customers by greeting, welcoming, and directing them appropriately; answering, screening, and forwarding incoming calls; and providing excellent customer service.

• Greeting and welcoming patients
• Answering, screening and forwarding incoming calls
• Checking patients in and out
• Maintaining patient information records
• Communicating with the medical staff

Desired Qualifications:

• Minimum 1-2 years of experience working in a medical office
• Excellent customer service and communication skills
• Strong organizational and problem-solving skills
• Familiarity with Microsoft Office
• Ability to maintain discretion and confidentiality

Nice-to-Haves:

• Knowledge of medical terminology
• Experience managing electronic health records
• Experience scheduling appointments and referrals
• Knowledge of insurance plans and coding
• Experience using office equipment such as copiers, scanners, and fax machines

Last updated on Sep 30, 2024