Alert Management Specialist English/Spanish

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

General Description:

The Alert Management Specialist reports to Reporting to the Manager, Safety Operations Center. This role provides a professional and timely service for our customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution. This is a full-time position.

Responsibilities:

• Monitor the safety of our customers' personnel
• Manage emergency alerts and follow escalation protocols professionally, with efficiency
• Respond to emergency situations with calm and confidence
• Provide basic troubleshooting and technical support when an alert is triggered
• Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
• Provide excellent customer service 
• Maintain records and prepare reports

Data Skills/Qualifications/Education:

• Fluent written & spoken English is required
• Written and spoken Spanish is required
• Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
• Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
• Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
• Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes. Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error
• Demonstrated ability to proficiently handle concurrent tasks and adeptly oversee projects with flexible timelines.
• Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
• Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
• Minimum five years of customer service experience
• Previous experience in a customer service or dispatch role is required
• Valid First Aid and CPR

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Last updated on Jul 29, 2024