Head of Customer Risk Management

Head of Customer Risk Management

Location: Vilnius, Lithuania

 

Here’s what you’ll be doing

• Organize and perform work to ensure compliance with regulations and company policies (AML / CFT and general compliance related to private and business customer risk mitigation: onboarding, ongoing due diligence, offboarding, specific triggering event management).
• Monitor customer behavior for suspicious activity or potential fraud and take appropriate action.
• Analyze proposed modifications to regulation, notifying the employees of the team of the future requirements, implementing the new requirements
• Streamline procedures to enhance the customer experience while minimizing risk
• Collaborate with cross-functional teams to optimize processes to implement customer risk prevention measures within new products, services, and processes from the design stage. 
• Provide regular reports and visibility on customer risk metrics, trends, and incidents for senior management and regulatory authorities. 
• Lead and mentor a team of AML compliance and fraud risk  professionals and people managers.
• Ensure efficient operations applying workforce management standards.
• Provide inputs to training programs to educate employees on customer risk prevention best practices, detection techniques, and reporting procedures. 

 

You’ll report to our VP Compliance Operations & fraud risk management.

 

Here’s what we’d love from you

• Proven experience (5+ years) in AML and/or fraud risk management, compliance, or related roles within the fintech or financial services industry.
• Strong understanding of AML and fraud typologies, detection techniques, regulatory requirements, and industry best practices.
• Proficiency in data analysis tools and techniques, with the ability to interpret complex datasets and identify patterns indicative of fraudulent activity.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.
• Strong problem-solving skills and attention to detail, with the ability to analyze complex situations and develop practical solutions.
• Ability to work under pressure in a fast-paced environment and adapt to changing priorities and requirements.
• Experience handling complex money laundering, terrorist financing, consumer fraud cases in digital banking or money remittance and being able to provide necessary guidance to the operational teams

 

And if you can also have this stuff, even better: 

Knowledge of applicable laws and regulations as well as guidelines and positions of the European Banking Authority, the Bank of Lithuania, and other supervisory authorities, a professional certification (e.g., CAMS, CFE) is a plus.

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

€4000 - €6000

What we offer:

• Be part of building a meaningful product in a growing fintech scale-up;
• A competitive rewards package;
• Generous holiday allowance (based on tenure);
• Competitive healthcare insurance / wellbeing package (based on your location);
• An annual training budget of €1,000 to spend on your growth;
• We truly embrace flexibility and our people work from a variety of places (office, hybrid and remote, you can find it all here);
• If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).

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Last updated on May 3, 2024