Outbound Collections Agent

Job Purpose: To negotiate with arrears account customers to maximize debt recovery and profitability

Reporting to: Team Manager

Key Performance Areas

• Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
• Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.

Requirements

• Atleast 6 months working experience within an outbound debt collections, sales or customer service
• Matric qualification (or equivalent)
• A positive credit record and clear criminal record
• Strong verbal and written communication skills
• Computer literate

Skills Needed

• Target-driven, with integrity, reliability, and the ability to work under pressure
• Time management and team collaboration skills

Remuneration & Benefits

• Basic Salary PLUS uncapped commission earning ability
• The following benefits are available to you at the full cost to the Employer (in line with Company Policy)

1. Funeral Cover
2. Life Cover
3. Disability Cover
4. Medical Cover (after successful completion of probation period)
5. Paid Birthday & Maternity Leave

Working Hours

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 5 hours per day on a maximum of 3 Saturdays per month shifted between the times of 08:00 and 13:00 as agreed by management.

Application Process

Shortlisted applicants will be contacted via phone or email for an interview, which could be held either telephonically or in-person.

If not shortlisted, applicants will be informed via email

Training Requirements

• Training lasts 13 days (Monday to Friday, 08:00 - 15;00).
• Full attendance for all 13 days is mandatory.
• Trainees must pass all online or manual assessments. If any are failed, two additional attempts will be given.
• Failure to meet the pass rate after three attempts may lead to termination of employment.

This appointment will be made in line with the Nimble Group Employment Equity Plan.

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Last updated on Nov 22, 2024