Housekeeping Supervisor

About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a comfortable place they can call home with a seamless rental experience from end to end. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Jakarta and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. What’s unique about Cove is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at https://cove.sg/.

At Cove we reward and praise strong performance and strive to produce zero-defect results. We always aim for excellence and to always have the mindset of continuous improvement. In achieving results, we still make work fun and we completely value our team as people, not just resources in which we display care as well as empathy. Celebrating success with our team is also our priority and we highly encourage integrity and transparency.

Job Title: Housekeeping Specialist

Job Type: Full Time

Start Date: Immediately

Location: Singapore

Reports To: Hotel GM

Role Purpose: This role ensures a 5-star hotel-like housekeeping service for Cove properties by cleaning units, maintaining common areas, and preparing rooms for short-term stays. Responsibilities include regular property circulation, overseeing weekly housekeeping, facilitating room turnovers, and conducting seasonal deep cleanings. The aim is to enhance the tenant experience by ensuring all units are well-maintained and comfortable.

Main Responsibilities:

• Arranging change of tenancy (COT) cleaning of entire Cove portfolio, currently at 200+ properties with 1000+ rooms.
• Be in charge of the weekly housekeeping of the common areas of certain units (living room, kitchen, shared bathroom etc)
• Help to turnover rooms through a thorough cleaning between tenancies
• Arranging cleanings with AFM (external cleaning company) and monitoring of invoices monthly
• Arranging schedules of 2 Inhouse cleaners
• Assigning cleaning tickets to Inhouse cleaners
• OT approvals for Inhouse cleaners
• Inventory of cleaning items
• Arranging of laundry collection with external laundry company (Eazihome)
• Overseeing the cleaning schedule and laundry arrangement in Wanderlust Hotel
• Quality checks of all the cleanings done either by Inhouse or External cleaners
• Ordering of cleaning supplies (cleaning solutions, vacuums, mops etc)
• Be the first warrant of the tenantability of our unit and of the wellbeing of our tenants
• Improve tenant’s experience through a seasonal deep cleaning of the common areas
• Cleaning all urgent/adhoc tasks assigned by Managers
• Setting up the room with STS (Short Term Stay) items as and when needed
• Reporting any missing cleaning items/supplies to Senior Tenant Experience Manager
• Reporting 6 days a week, Saturday being half day.
• Counting/Inventory of STS(Short Term Stay) items whenever assigned by any of Managers/Seniors

Deliverables:

• Provide a 5-star hotel like housekeeping service to our Coveys
• To ensure that the Covey’s stay is pleasant

• Make sure units are well maintained and tidied

Experience and Qualifications Required:

Essential

• Minimum of 4 years’ experience in similar role
• A good command of spoken and written English

Preferred

• Driving license
• Experience working in an early-stage start-up
• Experience in the hospitality industry

Core Skills/Competencies

• Attention to detail
• Self-motivated
• Responsible
• Ability to remain composed when dealing with difficult customers

What’s in it for You: Join us and you’ll be surrounded by our three inspiring co-founders: Sophie, Luca, and Guillaume. You’ll also be working directly with them and get to experience first-hand what it takes to get a new high-growth business off the ground. Working for Cove gives you the opportunity to learn in an exciting young startup incubated through Antler. Co and take ownership from day one. The team is fast-paced but you can expect a highly-supportive environment where your voices will be heard and appreciated at all times. We are hard-working and expect results but definitely value employee engagement as well as committed to creating a human and empathetic environment. We actively encourage your development to help become a better you with plenty of fun thrown in.

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Last updated on Aug 12, 2024