Head of Outsourcing and Platform Oversight

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients - financial institutions from fintechs and crypto platforms, to banks and credit unions - use our API to power their banking infrastructure. 

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow and contribute to ours and our clients’ success. 

Having secured our banking licence in the UK in 2016, ClearBank is currently in the process of applying for a European banking licence to support our expansion into Europe as part of our international growth strategy. Building out a talented and ambitious team will be crucial to supporting this growth and setting us up for future success as we work to achieve our goal of setting up a European Bank. 

Interested in joining us? Read on or visit our website more information. 

About you:

We are looking for a dynamic and experienced Head of Outsourcing and Platform Oversight to act as the key liaison between ClearBank Europe and ClearBank UK, joining our team based in Amsterdam. The successful candidate will have proven experience in a similar role and play a pivotal part in ClearBank establishing a European Bank.  

Reporting to the COO for Europe, your primary role will be overseeing outsourced services to ClearBank UK, ensuring they align with regulations, policies, standards, and procedures.  

In addition to your role overseeing the overall outsourcing relationship, this role will also focus on overseeing the performance and resilience of ClearBank's platform, as well as managing and forecasting the cost of outsourced services and overseeing change management activities. Reviewing, challenging, and comparing the monthly data provided against the Service Level Agreements (SLAs) and Service Level Objectives (SLOs) in place, will be key.  

As a senior team member, you will provide technical advice and support, utilising your significant experience in prioritising tasks based on risk and capacity. Your ability to thrive in a fast-paced, high-change environment will be key, as will your skills in managing multiple concurrent priorities, strategic thinking, and appropriate prioritisation. You will be comfortable managing senior stakeholders and drafting papers for senior or external audiences. 

Key Responsibilities: 

• Assisting the COO in devising the oversight strategy and effectively communicating with senior stakeholders involved in its execution 
• Defining, owning and continuously enhancing robust and efficient operating and oversight models, ensuring third parties operate effectively within the risk framework 
• Ensuring compliance with ClearBank's supplier management policy, EBA guidelines, and GDPR in relation to suppliers 
• Establishing and sustaining a suitable and efficient internal and shared governance framework, proportionate to the size and complexity of the client 
• Regularly assessing the effectiveness of outsourcing and platform oversight controls and identifying areas for improvement 
• Collaborating with the COO team to create and maintain exit strategies for impacted third parties 
• Providing support to change programmes or new product development involving third parties. Coordinating with relevant internal and external partners to meet all requirements while adhering to internal policies, industry guidance, and regulations 
• The internal point of contact for all outsourcing-related matters, centralising and owning communication with third parties 
• Preparing regular management information for submission to the commercial and operations committee, enterprise risk management committee, and other relevant governance forums. Ensuring third-party compliance with ClearBank's policies, standards, and procedures 
• Monitoring and reporting on the performance of our outsourcing operations and platforms, whilst managing and developing the outsourcing and platform oversight team 
• Overseeing the closure of management actions arising from audit/review activities 
• Developing and implementing policies and procedures for managing our outsourcing operations and platforms 

Requirements

• A thorough understanding of the relevant regulations that directly or indirectly relate to outsourcing and third-party management, including outsourcing and third-party risk management, EBA and GDPR  
• Extensive experience liaising with very senior internal and external stakeholders with the capability to influence, negotiate and build strong relationships.
• Ability to analyse large amounts of data across platforms, to identify and remediate issues 
• Experience managing third party relationships, with substantial knowledge of complex business models and financial crime operations best practices and regulatory requirements within outsourcing relationships
• A deep understanding of industry best practice in systems and controls design  
• Ability to work to tight deadlines under pressure, whilst maintaining a high level of quality output 

Benefits

• At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager 
• 27 days annual leave per year, plus flexible bank holidays
• You have the option to work abroad for up to 30 days per year  
• Take a couple of days per year to do something ‘bigger than ClearBank’ i.e. get involved with activities that contribute to the wellbeing of your community, yourself or the Bank
• Company pension 
• Plus, you’ll have the opportunity to join an energetic team that’s building a bank fit for the future!  

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. 

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. 

As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodation, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share this with our Talent Acquisition team prior to your interview stage, if applicable. 

The Legal Bit 

By submitting your CV, you confirm that you can demonstrate you have the right to work in the EU. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you acknowledge that we use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data.  

Last updated on Jul 31, 2024