Software Projects Director

• Responsible for ensuring that all country related projects are implemented in scope of the required deliverables.

• Develop & establish strategic project management & quality standards and methods that ensure on-time & in-scope delivery.

• Manage performance, productivity, quality and compliance of the delivery function.

• Remove obstacles & negotiate with various stakeholders.

• Manage & mitigate risks in all country projects.

• Represent the company as SPOC for all operations issues in the country.

• Work closely with the country manager and the LOBs to set standards for the customers’ satisfaction and operational targets.

• Set plans of action to ensure that the operational targets are reached.

• Communicate regularly with key account managers to CDD pile a customer satisfaction index.

• Follow up on project progress and conduct periodical client visits with Project Manager to discuss any delays or concerns from a project management perspective.

• Intervene in any project challenges in coordination with Head of Projects of LoB to ensure that a solution is reached and is implemented thoroughly and within time of project.

• Ensure that an excellent service management is maintained during warranty and service agreements periods.

• Act as the Service Manager during the warranty period in case of absence of a resident Service Manager in the country.

• Ensure that opportunities and projects are registered on the ERP system in due time to facilitate logging information and reporting to maintain an accurate and up-to-date information.

• Ensure all project contracts and legal documents are signed and archived within the assigned Country.

• Attend all kick-off meetings to ensure full understanding of the required delivery.

• Monitor the timely implementation of projects and ensure their achievement of milestones and coordinate with both accounting manager and project managers for progress billing.

• Monitor the cash in-out and baseline continuously and report any risks to the PM, Head of PMs, Accounting Manager and Country Manager or as per the risk process – if defined.

• Ensure that all purchasing requirements are met as per the Project Procurement Plan.

• Coordinate with subordinates to compile a Weekly Projects Status Report submitted by the Project Managers and report them to the Country Manager for updates on current project status.

• Review with the accounting manager the monthly financial reports and submit to the Country Manager for review.

• Facilitate logistics for the assigned project team in terms of visa, work permit and accommodations.

• Confirm that all final project documents are archived and uploaded on the system and manage handover to Service Team to initiate warranty cycle.

• Work with other CDD(s) in other countries to Prepare standard policies & procedures manuals to be implemented across all countries after being reviewed and approved by country managers.

• Work with Head of PM(s) across all LoBs to ensure that an appropriate communication plan is in place that will maintain the flow of information during the project life cycle.

• Develop a “Who’s Who” manual to support the operations and other countries teams in communicating with the country.

• Report all challenges faced in projects and its successful resolution to the KM system as a reference for all future challenges.

• Administratively oversee the operations within the assigned country.

• Communicate with Head of PM(s) to ensure that the PMs are developed to handle greater challenges.

• Manage and record the different learning from the operation to ensure the sharing and transfer of knowledge.

• Develop a teamwork and open communication environment within the team.

• Ensure that the performance of the operation management teams is properly managed with continuous development.

Requirements

• More than 8-15 year experience In Software Project Management.

• B.Sc. engineering.

• MBA is an asset.

• Project Management Certification is a must.

Last updated on Oct 18, 2023