About EAB
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.
For more information, visit our Careers page.
The Role in Brief:
Office Support Associate
The Real Estate and Ops Support Department is seeking applicants interested in the position of Office Support Associate.
The Ops Support team is responsible for the space planning and facility management of EAB’s three office locations - serving nearly 1900 employees. This role will be responsible for coordinating day-to-day Washington, D.C facilities operational needs as well as supporting audio-visual requests for our conference rooms. As an Office Support Associate, you’ll be at the heart of ensuring our office spaces are optimized for productivity, events run seamlessly, and employees have the support they need to thrive. Your days will be dynamic and rewarding, as you’ll be handling everything from maintaining tidy, tech-ready workspaces to coordinating logistics for exciting organizational events.
This role is based in Washington, D.C.
This role is listed as Office Support Associate for posting purposes; the official and internal title of this hire is expected to be Facilities Associate to align with EAB business norms.
Primary Responsibilities:
This Associate is responsible for facility and audio-visual management including but not limited to the following:
- Conduct daily office walk-throughs, ensuring every floor is clean, functional, and fully prepped for productive work and meetings.
- Oversee incoming and outgoing mail, manage freight shipments for exciting projects, and coordinate smooth delivery of resources across the team.
- Coordinate building access – assisting with assigning, troubleshooting, and administration of security credentials for EAB and its subtenants.
- Be the go-to person for facility-related issues—diagnosing problems, implementing fixes, and improving spaces for the better.
- Schedule, document, and oversee maintenance and repair visits, ensuring our facilities are always running at peak performance for both EAB and its subtenants.
- Remain accountable to service tickets, seeing solutions through in a comprehensive and timely manner.
- Support setup and teardown of furniture, equipment, and audio-visual systems for internal and external events, making sure every gathering is an absolute success.
- Maintain knowledge of building systems, security, and safety protocols, ensuring everything operates smoothly and in line with best practices.
- Assist with scheduling building amenity reservations for EAB and its subtenants.
- Connect with staff to build appropriate rapport; best understanding the needs, expectations, and requirements to achieve a high level of service and excellent employee experience.
- Assist across all Business Solution teams, including Events and Tech Support.
Basic Qualifications:
- Education: High school graduate or GED
- 1+ year work experience
- Demonstrated success delivering service both internally and externally and record of achievement
- Proven multi-tasking skills in a fast-paced environment
- Demonstrated organizational and detail-oriented approach to work.
- Experience using Zoom, Outlook, Word, Excel and familiar with Power Point
- An eye for detail, ensuring every space is clean and well-maintained to the highest level.
- A proactive mindset, with the ability to effectively and efficiently solve problems, identify root causes and implement solutions
- Strong communication skills and the ability to connect with staff, partners, and subtenants, understand their needs, and provide top-notch service.
- Ability to lift and/or move up to 50 pounds on a continuous basis
- Capable of standing for long periods of time
- Positive, polished, poised and professional
Ideal Qualifications:
- Education: Associate degree
- 1+ year work experience in a technical and / or operational support role
- Knowledge of principles and practices of basic office management and organization
- Proven experience in facility maintenance and working with building maintenance vendors
- Experience developing personal organization tactics to meet business goals
- Demonstrated computer and analytical skills- proficient in Zoom, Outlook, Word, Excel and familiar with Power Point
- Experience in event and AV setups
- A passion for organization, logistics, and hands-on problem solving – identifying needs and taking initiative to improve the workplace experience and streamline processes.
- Ability to effectively communicate by e-mail and phone with internal and external clients
- Experience working collaboratively in a team environment, as well as autonomously.
- Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise
If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.
Compensation:
The anticipated starting salary (base) for this role is $40,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location.
Benefits:
Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20+ days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Gender affirming care coverage
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
Benefits kick in day one; learn more at eab.com/careers/benefits.
At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.
To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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Last updated on Oct 22, 2024