The Manager of Therapy Services is responsible for the daily operations of the corporate therapy team, which may include Physiotherapists (PT), Occupational Therapists (OT), Social Workers (SW), OT/PT Assistants, and others as necessary. Responsibilities include planning and executing activities related to service delivery across multiple SJHC locations and multiple programs. The manager of therapy services provides effective leadership, meaningful performance management and mentoring, as well as other essential human resource duties such as hiring, performance reviews and general staff counselling. This role monitors contractual performance and program metrics, provides information and data to other organizational leaders, and participates in strategic activities as necessary. This position is responsible for supporting the development and delivery of policies and procedures, participating in auditing processes, and for supporting the on-going development of the therapy team and program growth.
The manager of therapy services will work closely with the Sr. Director – Community Support Services and the Director – Clinical Programs in the developing of therapy programs and in the delivery of quality client centered care within the therapy team’s scope of work. This role will act in the capacity of a therapy expert, and will work collectively with other Leaders in striving to: providing high quality care, ensuring efficient and effective operations, achieving the goals and objectives of the organization, and collaborating with other health system partners.
CORE DUTIES AND RESPONSIBILITIES- Supports all therapy programs across multiple program sites, under various funding providers
- Ensures compliance with all federal and provincial legislated standard of practice, as well as company policies and procedures
- Manages all therapy staff in the completion of their visits, and provides learning opportunities, performance evaluations and other mentoring supports
- Attends necessary client care meetings, case conferences etc. and provides the necessary expertise, updates and information
- Identifies, implements and sustains best practices and protocols, educates others in these areas
- Plans and coordinates activities to achieve department performance standards
- Develops, implements and evaluates necessary therapy training and education activities
- Provides professional expertise related to therapy treatments, within the associated scopes of practice
- Facilitates and maintains effective communication strategies to ensure quality client care, and to foster positive relationships, both internal and external to the organization
- Arranges and conducts necessary meetings, reviews, team building, and other activities to create a strong sense of teamwork and community among the staff
- Communicates and engages effectively with other care teams and shared services groups, fosters and encourages a broad-spectrum collaborative approach
- Assists in the planning, implementation and evaluation of risk management related to therapy services
- Maintains appropriate equipment inventories, supplies and materials as necessary and appropriate for client care and/or within the scope of the services or contracts
- Implements and ensures compliance with records/information management, particularly privacy and personal health information requirements
- Participates in recruitment/hiring activities for new therapy staff, provides orientation to SJHC’s therapy programs
- Identifies training needs, and facilitates the acquisition of necessary skill sets to meet program requirements
- Conducts regular professional reviews for various therapy staff
- Participates in community care activities, utilizing information for planning, development and evaluation of program needs
- Monitors and analyzes the referral/intake process, implements necessary processes improvements to ensure high levels of acceptance rates
- Ensures client assessment are completed as related to therapy services
- Monitors and analyses the achievement of client care goals and outcomes
- Works collaboratively with other leaders in the development, monitoring and success of organizational strategic initiatives
- Participates on organizational level project teams, business development initiatives, or working groups as necessary
- Understands and follows the directives contained in the applicable union Collective Agreements, applied where necessary to other clinical staff members
- Assists in the evaluation, development and implementation of policies, procedures and processes for the therapy programs
- Responds to inquiries from clients, family members, and other stakeholders, relating to therapy services provided by SJHC.
- Maintains effective communication and liaise with St. Joseph’s Hospital Hamilton, other regional Hospital partners, various community agencies, family, physicians, consultants, and other care partners with respect to services for individual clients as well as general service needs of the programs.
- Responds to issues relating to therapy services, finds effective resolutions
- Strives to problem solve and minimize organizational risk to SJHC, reviews risks associated with therapy services and brings forward concerns to Sr. Leadership Team
- Participates in investigations and follow ups as needed in order to proactively resolve issues and minimize the impact on clients and staff.
- Assists in monitoring the therapy services schedule to ensure staffing meets the need for client visits and to match resources with the demand for visits.
- Participates in the quality improvement plan (QIP) within the scope of the therapy services programs, as well as in general quality improvements at the organization level
- Actively participates in Accreditation processes and outcomes
- Evaluates the efficiency, effectiveness and quality of the therapy programs, assesses trends, develops and maintains key performance indicators and metrics, recommends and implements strategies for improvement.
- Engages as an active member of our care community, participates on various committees for the purposes of program planning, development, and evaluation, shares knowledge and makes improvements, ensures quality care is provided in our community service areas
- Participates in the SJHC strategic planning process, assesses priorities and establishes goals and objectives consistent with the overall strategic plan. Participates in the implementation and monitoring of the established goals and objectives of the allied health programs.
- Ensures staff compliance to policy, procedure, safety, and all applicable legislative requirements at all times
- Ensures staff compliance to quality protocols and initiatives, contributing to quality improvement initiatives
- Ensures staff compliance to corporate training requirement (Surge, in-class etc)
- Actively and positively promotes SJHC as a quality service provider
- Maintains the privacy and confidentiality of all personal health records (including both client and personal), and follows all the privacy and confidentiality requirements of all electronic medical record systems used (including but not limited to Procura and HPG)
- Other tasks as necessary or requested
CORE COMPENTENCIES- Regularly demonstrates our mission, vision and values:
- Support compassionate care, faith and diversity
- Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
- Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
- Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
- Actively promotes a healthy, supportive and inclusive work environment
- Proactively contributes to initiatives, supporting and encouraging positive change
- Ability to engage in effective problem solving, possess logic and analytical thinking
- Skilled at thinking about creative solutions to complex problems
- Solid team-based approach to every day work activities
- Superior communication skills both verbal and written, with an excellent customer service mind set
- Positive and professional, with a “can do” attitude
- Willingness to regularly go the extra mile and actively support co-workers
- Proven ability to pay close attention to details
- Strong organizational, implementation, planning and evaluation skills
- Ability to lead others to successful outcomes
- Effective and collaborative communication style, both verbal and written
- Ability to work in a fast-paced environment, to meet critical deadlines
- Ability to solve frequent and complex problems
- Quality and process improvement focused
- Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
- Participating fully in both internal and external training requirements
- Participating fully in corporate quality initiatives
KEY EDUCATION AND EXPERIENCE- Graduate of an accredited and approved university undergrad education in a therapy program (BSc, BSW) – required
- Masters degree in a therapy field (MScPT, MPT, MScOT, MSW) – required (OT)/an asset (PT, SW)
- A regulated health professional in good standing with their respective college (CPO, COTO, OCSWSSW)– required
- 5+ years of progressive regulated therapy work experience - required
- 2+ years in a leadership role – required
- Experience in the health care sector, ideally in home or community care – preferred
- Strong computer skills in MS Office, Procura and excel spreadsheets - required
- Previous work experience in a unionized environment– as asset
- Previous experience with scheduling software – an asset
Please submit resume with cover letter to careers@stjhc.ca |