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Product Business Analyst, LionDesk CRM

lwolf · 30+ days ago

Manila, Philippines

Negotiable

Full-time

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As a Product Business Analyst you will play a vital role in the development of our CRM solutions here at Lone Wolf Technologies. Your focus as a BA will be to ensure that the business requirements and stories provided provide the quality of information needed for our Engineering team to deliver timely and expected results.

As part of our CRM team, you are responsible for creating technical documentation, validating requirement statements, enhancing User Stories for Developer consumption, process designs, user interface mock-ups and use cases. Working with Product Management, you will digest business needs, refine scope documents and review technical specifications.  

Ideally, candidates should have experience working with and defining requirements for SaaS products.

This position reports to the Sr. Director of Product Management, CRMs and Front Office.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Gather requirements from internal and external stakeholders or a variety of data points, critically evaluating information gathered and decomposing high-level information into details, while distinguishing user requests from the underlying true needs
Work with Product Management to confirm design requirements and technical specifications are sufficient to ensure the project scope is met.
Write functional Specifications, design, testing strategies and define acceptance criteria
Work with Product Management and internal stakeholders to manage and prioritize the product backlog in JIRA.
Interface directly with internal department leaders to provide exceptional implementation, training and support to clients 
Assist with identifying and solving design flaws to increase usability.
Provide content for developing all product documentation (including marketing materials, Product specs, user guides, etc.) 
Present on topics including product walk-throughs for internal and external audiences 
Manage tasks to meet the assigned project dates for their specific team

QUALIFICATIONS: 

College degree preferred; equivalent experience may be accepted 
2-3 years as a Business Analyst in a Product / Saas encvor related field preferred
Experience working with enterprise-level customers
Experience working with CRMs highly desired but not required

KNOWLEDGE/SKILLS/ABILITIES: 

The ability to organize, set and implement priorities and manage multiple tasks. 
Demonstrated proficiency in eliciting, analyzing and documenting requirements
Flexibility, sound business judgment and highly developed personal, analytical, and communication skills 
Excellent verbal and written communication skills with strong influencing, consensus-building, and conflict resolution capabilities.
Excellent critical thinking and problem-solving skills 
Must be able to produce high-quality work as part of a fast-paced, dynamic team 
Ability to effectively manage multiple priorities with minimal supervision 
Knowledge of JIRA and understanding of SCRUM and how it interacts with the project life cycle preferred 
Experience collaborating with remote teams.

•

Last updated on Sep 20, 2024

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