Browse
Employers / Recruiters

Call Center Member Service Associate

nasafcu · 30+ days ago
Upper Marlboro, MD
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.
NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.

All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am – 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.

Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services! 

Responsibilities:

  • Assists members with multifaceted online financial services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles new account opening inquiries.
  •  Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
  • CCMSA I (Basic):
  • Maintains professional telephone skills by adhering to Call Center quality standards and consistent use of the Call Center telephone dialog.
  • Participates in Call Center quality initiative by self-monitoring calls using call recording software and making the necessary adjustments to improve individual performance.
  • Responds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union.
  • Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier’s checks and share certificates.  May also process daily department mail.
  • Maintains a thorough knowledge of Credit Union products and services and actively markets and cross-sells products and services offered by the Credit Union by educating members on the features and benefits of the products.
  • Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
  • Utilizes keyboard, ten-key, and computer navigation skills in order to access multiple systems at the same time while typing and conversing with a member.
  • Demonstrates good grammar while utilizing keyboard, ten-key, and computer navigation skills to access multiple systems simultaneously while typing and conversing with a team member.
  •  
    CCMSA II (Broad): Has all job duties of an MSA I
  • Ability to perform all Call Center MSA I duties and functions.
  • Assists members with multifaceted online services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles general new account opening inquiries.
  • May handle consumer loan document collection.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).

Education and Experience:

  • Call Center MSA I:
  • High school diploma or general education degree (GED).
  • A minimum of one year of customer service experience.
  • Call handling is preferred. Applicable Environments: Financial Institutions, Retail with customer service call centers.
  •  
  • Call Center MSA II:
  • High school diploma or general education degree (GED).
  • Experience in a High-Volume Call Center averaging 50-70 inbound calls a day.  Applicable Environments: Financial Institutions, Retail with customer service call centers.
  •  
  • Call Center MSA III:
  • High school diploma or general education degree (GED).
  • Bank/Credit Union experience in Broad and Advanced financial products, including membership application establishment, document collection, and processing.
  • Loan processing experience
  • Active knowledge of the processes and practices of Specialty Accounts such as Trusts, IRA, HSA, Wires, Stop Payments, ACH, Estate Accounts, Deceased Customer Accounts, Foreign Non-resident accounts, Custodial Accounts, Business Accounts.
  • Experience in a High-Volume Call Center averaging 50-70 inbound calls a day plus outbound calls. Applicable Environments: Financial Institutions, Retail with customer service call centers.  
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
 
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
 
Full-Time Employee Benefits (Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Voluntary Long-term Care Insurance+
Remote or Remote / Hybrid work options based on position
 
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members)+*
Pet Health Insurance
Employee Discount Program
Remote or Remote / Hybrid work options based on position

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Position is overtime eligible. Posted 2/10/25

Last updated on Feb 10, 2025

See more

About the company

More jobs at nasafcu

Analyzing

Columbia, Maryland

 · 

30+ days ago

Washington, District of Columbia

 · 

30+ days ago

Upper Marlboro, Maryland

 · 

30+ days ago

Washington, District of Columbia

 · 

30+ days ago

More jobs like this

Analyzing
Customer Service Representative (Dummy Job)$37k+
B
b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Edison, New Jersey

 · 

30+ days ago

Administrative Assistant,Customer Service,Payroll clerk$36k+
A
Amerigroup ·  Health insurance provider

Miami, Florida

 · 

30+ days ago

customer service$37k+
M
Merge ·  Digital marketing agency

New Jersey

 · 

30+ days ago

Garland, Texas

 · 

30+ days ago

Twin Falls, Idaho

 · 

30+ days ago

Customer Service/Receptionist$34k+
A
Acrux ·  Marketing and Advertising Agency

Weatherford, Texas

 · 

30+ days ago

Healthcare Customer Service Representative $42k+
O
oajdnwhco5vfaff54m7yrpeb808drd06a14jnqmr5j5ax5i2lhpvdaj6dy8drfhw

West Sacramento, California

 · 

30+ days ago

Oceanside, California

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status