Data Center Technician

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

We are looking for a skilled Data Center Technician to support the remote hands and feet responsibilities in our data center. The person will support physical hardware, network devices and cables, the storage hardware and backup environment in the data center.

Core Requirements and Responsibilities:

Essential job functions of Remote Hands and feet services which includes but are not limited to the following:

·        Performing daily backup operations both internal and external request processing

·        Equipment Rack and Stack and repairs

·        Copper and fiber cable pulling, terminating and dressing

·        Assist with the hardware and software diagnosis under guidance of senior engineers

·        Power cycling of any equipment and perform cabinet/cage audits

·        Blade/Card, Memory, Hard Drive, and Transceiver installations or removal

·        Perform migrations of equipment, power, or networking devices

·        Shipping and receiving of packages, equipment, backup tapes, drives and more

·        Provide timely updates to stake holders and management using ticketing system

·        Perform and document inventory verification/counts

·        Monitor and report issues with hardware, IT equipment, HVAC systems and power

Knowledge, Skills and Abilities:

·        Familiarity with data center operations.   Ideal candidate will have worked in a data center previously and can identify different types of equipment, trace and replace cables, equipment racking stacking and RMA process. Must have handled backup tapes and related tasks.

·        A team player with collaborative and customer-centric work ethic

·        Good communication skills and the ability to follow direction both on-site and remote with attention to detail in assigned tasks.

Qualifications:

·        1-2 years of experience as a Data Center Technician, or Remote Hands and Feet Engineer

·        Google IT Support Professional (preferred) OR CompTIA Server+ and CompTIA Network+ is a must

·        CCNA and/or MCP certification would be advantageous.

·        Familiar with backups tapes and iron-mountain off-site backup management process.    

Additional Requirements and Details:

·        Travel required up to 10% of the time.

·        Located in and around Vertafore’s data center in DFW area.

·        Work flexible shift schedules as and when needed

·        Provide rotational on-call coverage and willingness to respond to network and server errors after hours

·        Report to the facility within 60 minutes for emergency outage assistance

·        Occasional climbing of ladder, bend down or sit on floor for troubleshooting

·        Ability to work remote with a stable internet connection on an as needed basis

·        Occasional lifting and/or moving up to 50 pounds.

·        Frequent repetitive hand and arm movements required to operate a computer.

·        Specific vision abilities required by this job include close vision (working on a computer, etc.).

·        Frequent sitting and/or standing.

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.  Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone.  if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com

Just a note, this contact information is for accommodation requests only.

Last updated on Sep 9, 2024