Trainee Foreign Exchange Sales Consultant - Stansted Airport

<p><strong>Job Title:</strong> Trainee Foreign Exchange Sales Consultant </p><p><strong>Place of Work:</strong> London Stansted Airport</p><p><strong>Responsible to:</strong> Senior FX Sales Consultant and Management Team </p><p><strong>GEMS User Type: </strong>Trainee FX Sales Consultant</p><p><strong>LMS Certificate Level: </strong>Sales Consultant Certificate </p><p><strong>Key Responsibilities</strong></p><p><strong>Financial</strong></p><p>1. To convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction. </p><p><strong>Customers</strong></p><ol><li>Maintain a professional appearance at all times.</li></ol><ol><li>Adhere to The Change Group customer service policy.</li></ol><p><strong>People</strong></p><p>1. Maintain a professional approach to colleagues and management at all times.</p><p><strong>Operations</strong></p><ol><li>Follow all internal procedures when handling company value.</li></ol><ol><li>Be aware of and adhere to security features and procedures within the branch.</li></ol><ol><li>To keep the bureau clean &amp; tidy at all times and report all repairs and maintenance issues to line manager. </li></ol><ol><li>To inform management immediately if there is the slightest suspicion of untoward behaviour within the team.</li></ol><ol><li>To undertake other duties as considered essential for effective operations and services, as this list is not exhaustive.</li></ol><ul></ul><p><strong>Experience</strong></p><ol><li>Experience of working in a similar role.</li></ol><ol><li>Experience of working in a busy environment.</li></ol><ol><li>Experience of working in a customer facing role.</li></ol><p><strong>Skills</strong></p><ol><li>Strong IT skills which are relatable to the role.</li></ol><ol><li>Proven attention to detail.</li></ol><ol><li>Excellent communication skills.</li></ol><p><strong>Behaviours/Competencies</strong></p> <p>1.</p> <p>Displays Drive &amp; Purpose</p> <p>Demonstrates focus, energy and persistence to achieve objectives despite obstacles (pro-active).</p> <p>2.</p> <p>Promotes Team Synergy</p> <p>Participates collaboratively in work across functions, boundaries and hierarchy to achieve common goals.</p> <p>3.</p> <p>Achieves High Standards</p> <p>Achieves and maintains performance excellence, despite obstacles, whilst maintaining attention to detail.</p> <p>4.</p> <p>Wins With Customers</p> <p>Is committed to satisfying customer needs and ensuring customer service is a primary focus.</p> <p>5.</p> <p>Communicates Relentlessly</p> <p>Shares relevant information, ideas and potential solutions in an open and effective manner, and listens to those of others.</p> •

Last updated on Jan 6, 2025