Workfront subject matter expert

• Assess legacy / AS-IS system
• Conduct user interviews to understand what's working/what's not
• Look at where the business is headed (vision)
• Understand and navigate stakeholders differences of opinion to objectively focus on end goal
• Determine if Workfront is the right solution for their needs
• Closely coordinate with Workfront Admins and PMs in implementing the proposed solutions
• Detail oriented and be able to think of all the scenarios for functional and non-functional requirements
• Lead ongoing reviews of business processes and developing optimization strategies
• Stay up-to-date on the latest process and IT advancements to automate and modernize systems.
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Serving as a liaison between stakeholders and users. Meet with stakeholders to determine their Workfront needs
• Lead Workfront "Center of Excellence" to manage governance across the whole organization
• Manage Workfront licensing
• Workfront System Admin experience, with Workfront Certification
• Actively participate in Workfront Community Forums and local user group meetings
• Stay up to date on Workfront releases and new features and communicate those with the wider team
• Provide demos to teams considering implementing Workfront
• Meet with teams on a regular basis for status updates

• Highly organized with exceptional attention to detail
• Self-starter
• Exceptional customer service skills or Customer Service Oriented
• Ability to work under pressure in deadline-driven environment
• Ability to prioritize/multi-task and follow projects through to completion
• Strong oral and written communication skills
• Team player
• Excellent people skills
• Ability to think outside the box

• 4+ years Workfront experience
• 2+ years Project Management experience
• Technical support experience
• At least 3-5 years of experience of working in a similar environment
• Strong interpersonal communication
• Strong English language and written / oral communications skills
• Able to work and collaborate with people of diverse personalities and various backgrounds
• Experience in complying with corporate guidelines

Last updated on Oct 28, 2022