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IT Technician

decathlon-romania · 30+ days ago
Negotiable
Full-time
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Position Overview:

As an IT Technician focusing on support and project management, you will play a key role in ensuring the success of our IT operations and the seamless expansion of the company’s new locations worldwide. Your responsibilities will include providing technical level 2 IT support, overseeing IT Projects, and collaborating with cross-functional teams.

Who are you?

  • Tech Enthusiast. You have a passion for technology and a curiosity to explore emerging tech trends;
  • Customer-Centric: Committed to providing an exceptional customer experience.
  • Proactive
  • Continuous learner: Driven to learn and stay updated with the latest tech advancements continuously;
  • Analytical: Capable of analyzing and resolving complex technical issues.
  • Service Excellence: Devoted to maintaining high standards of service quality
  • Fluent in English;
  • Team Spirit;
  • Problem solver;
  • Minimum knowledge of:
    • Networking ( Switches / APs );
    • Windows 10 Operating System;
    • Microsoft Office Tools;

We consider the following advantages:

  • French Language speaking;
  • Familiar with Windows Server / Linux ;
  • Basic knowledge of programming and scripting;
  • Driving License - B.

Requirements

Key Responsibilities:

  • Provide level 2 and level 3 support remotely, including hardware and software problems, network connectivity, and system performance;
  • Diagnose and troubleshoot end-users issues efficiently, ensuring minimal disruption to their work;
  • Collaborate closely with level 1 support technicians to escalate and prioritize tickets, ensuring timely resolution of priority tickets;
  • Create and maintain detailed documentation of the support processes, troubleshooting procedures, and solutions for the most common issues;
  • Continuously monitor IT support queues and ensure that service-level agreement ( SLA ) is respected;
  • Proactively identify recurring technical issues and work with the team to implement preventive measures and permanent solutions;
  • Participate in on-call rotation schedules to provide after-hours support and address critical incidents;
  • Collaborate with various teams to open new stores/countries;
  • Foster a customer-centric mindset among the support team;
  • Monitor and measure user satisfaction with support interactions and take actions to improve satisfaction scores;
  • Follow up with users after issue resolution to ensure their needs have been met and get additional feedback for improvement.

Benefits

Why Join Us?

  • Opportunity to work in a dynamic and collaborative environment;
  • Involvement in exciting IT projects and the expansion of our services globally;
  • Chance to be part of a growing organization with a strong commitment to innovation;
  • Training opportunities and career development plan;
  • Competitive financial package: salary, performance bonus;
  • Decathlon products discount;
  • Private medical insurance;
  • Private life insurance;
  • Meal Tickets;
  • Profit-sharing;
  • Decathlon shareholding system;
  • Supplementary annual leave days according to seniority within the company.

Are you ready to play?

Last updated on Aug 1, 2024

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