Position Overview:
As an IT Technician focusing on support and project management, you will play a key role in ensuring the success of our IT operations and the seamless expansion of the company’s new locations worldwide. Your responsibilities will include providing technical level 2 IT support, overseeing IT Projects, and collaborating with cross-functional teams.
Who are you?
- Tech Enthusiast. You have a passion for technology and a curiosity to explore emerging tech trends;
- Customer-Centric: Committed to providing an exceptional customer experience.
- Proactive
- Continuous learner: Driven to learn and stay updated with the latest tech advancements continuously;
- Analytical: Capable of analyzing and resolving complex technical issues.
- Service Excellence: Devoted to maintaining high standards of service quality
- Fluent in English;
- Team Spirit;
- Problem solver;
- Minimum knowledge of:
- Networking ( Switches / APs );
- Windows 10 Operating System;
- Microsoft Office Tools;
We consider the following advantages:
- French Language speaking;
- Familiar with Windows Server / Linux ;
- Basic knowledge of programming and scripting;
- Driving License - B.
Requirements
Key Responsibilities:
- Provide level 2 and level 3 support remotely, including hardware and software problems, network connectivity, and system performance;
- Diagnose and troubleshoot end-users issues efficiently, ensuring minimal disruption to their work;
- Collaborate closely with level 1 support technicians to escalate and prioritize tickets, ensuring timely resolution of priority tickets;
- Create and maintain detailed documentation of the support processes, troubleshooting procedures, and solutions for the most common issues;
- Continuously monitor IT support queues and ensure that service-level agreement ( SLA ) is respected;
- Proactively identify recurring technical issues and work with the team to implement preventive measures and permanent solutions;
- Participate in on-call rotation schedules to provide after-hours support and address critical incidents;
- Collaborate with various teams to open new stores/countries;
- Foster a customer-centric mindset among the support team;
- Monitor and measure user satisfaction with support interactions and take actions to improve satisfaction scores;
- Follow up with users after issue resolution to ensure their needs have been met and get additional feedback for improvement.
Benefits
Why Join Us?
- Opportunity to work in a dynamic and collaborative environment;
- Involvement in exciting IT projects and the expansion of our services globally;
- Chance to be part of a growing organization with a strong commitment to innovation;
- Training opportunities and career development plan;
- Competitive financial package: salary, performance bonus;
- Decathlon products discount;
- Private medical insurance;
- Private life insurance;
- Meal Tickets;
- Profit-sharing;
- Decathlon shareholding system;
- Supplementary annual leave days according to seniority within the company.
Are you ready to play?
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Last updated on Aug 1, 2024