IT Support Specialist

Who we are:

Elevate K-12 is a Series C funded, rapid growth stage start-up focused on solving the crisis-level teacher shortage in US K-12 schools changing the way classrooms work live, virtual instruction that gives students access to high quality, certified teachers who help them prepare for the world of the future! For our teacher community, we open new work opportunities proprietary platform and curriculum, enabling them to deliver live remote instruction across multiple subjects in elementary, middle, and high schools across the US. Our goal is to enable high quality live teaching for every learner in the U.S., from kindergarten through their first jobs, so they can receive the education they need to identify and pursue their unique passions in life. We are the new way to the classroom!

We live the mission of Elevate K-12, and we’re getting better each day, if all of this sounds exciting to you – We want to hear from you!

Position Overview:

In pursuit of this goal, we are looking for a IT Support Specialist to join our technical team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you!

Key Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software
• Follow up with clients to ensure their systems are functional

 

Qualifications:

• Total 4+ years' experience with 2+ years' experience on Windows & Mac operating systems and their upgrades
• Experience in backing up and restoring end user data
• Good experience in supporting software like Microsoft Office
• Good experience on DHCP, DNS, IP addressing, LAN and WAN
• Troubleshooting networking and connection issues.
• Ability to support to remote users
• Advising on software or hardware upgrades.
• Completing job reports and ordering supplies.
• Experience with US customers will be advantageous
• Good Verbal and written communication
• Night shifts (6pm-3am IST/ 7pm-4am IST / 8pm-5am IST)

Be Part Of Our Story:

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

 

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Last updated on Aug 27, 2024