Senior IT Support Technician

 

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About the Role:

We're looking for a Senior IT Support Technician to join our team. This position will be on-site full-time 4 days per week in our San Francisco office.

 

What You’ll Do: 

• Provide configuration and troubleshooting support for Mac OS and Windows environments.
• Resolve any issues related to our infrastructure, both internally hosted and cloud-based such as email, printers, wired and wireless networks, video conferencing and VPN.
• Track and maintain IT assets in the SF office.
• Provide support and set up for audio visual equipment and video conferencing.
• Perform technical on-boarding of employees. 
• Provide end user support for G Suite.
• Support ongoing projects.
• Ability for on-call.

What We Look For:

• 4+ years of experience with client application installations, patching, security and update procedures – iOS, Windows, ChromeOS and MacOS.
• Experience in helping and mentoring junior technical support specialists
• Experience being part of a team and leading project based initiatives
  
• Experience troubleshooting and resolving issues with hardware and OS.
• Experience with device management, inventory systems and methods. 
• Familiarity with ticketing standards, practices, and workflows (Genesys, Zendesk, Atlassian (Jira, Confluence, Opsgenie). 
• Experience with OS installation and imaging. 
• Experience resolving issues with Audio and Video conferencing equipment/software (Zoom, Google Meet, etc).
• Ability to lift up to 50 lbs.

Nice to Have:

• Experience troubleshooting VPN issues (OpenVPN, L2TP). 
• Experience resolving issues with other 3rd party vendors (Kisi, TalkDesk, Polycom, Chromebox, Meraki, Tableau, Confluence, Dell, Chrome Remote Desktop, Okta, Slack, Lexis Nexis, insurance webapp products like B2B etc).
• Experience with Jamf and Intune 
• Experience in any customer service role
• Experience with Github/Terraform 

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Learning stipend for personal growth and development 
• Paid parental leave
• Health & wellness initiatives

The compensation range of this position in San Francisco, CA is USD $100,000 - 110,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

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Last updated on Aug 14, 2024