Network Engineer

Position: Network Engineer
Location:  Dallas and Ft. Worth Area, Texas
Job Status:  Full-Time
 
Summary of Position:
The Network Engineer position is responsible for the engineering, operation, and maintenance of an enterprise network infrastructure. This will include troubleshooting, monitoring, and analysis for one or more of the following: Firewall, VMware, and Cisco. This individual will work closely with others within the infrastructure team and will provide technical support to various departments and users about the network infrastructure.
 
Essential Duties and Responsibilities:

• Provide operational support in response to monitoring alerts and resolve incidents.
• Deliver customer-focused support through phone calls and ticket-based communications.
• Work closely with others to troubleshoot complex customer issues and document solutions.
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction.
• Consistently demonstrate initiative and commitment to optimizing systems and process.
• Support VMware, Cisco, Juniper, F5, Citrix NetScaler, Enterprise Firewalls and similar hardware platforms.
• Engage with technical and non-technical GDT LOBs, GDT partners, vendors, and clients.
• Participate in functional test planning and testing for the assigned functional area(s) or project(s).
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.

 
Experience and Educational Requirements:

• AAS or BS degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience.
• Two or more years of hands-on experience with network technology.
• Understanding of various services such as DNS, SMTP, SNMP, SSL, and SSH.
• Firm understanding of fundamental concepts of networking, ACL, NAT.
• Firm understanding and experience commands, utilities, monitoring applications, diagnostic tools, configuration management tools, and performance analysis tools.
• Hands on experience with VMware, Cisco, Juniper, F5, Citrix NetScaler, Enterprise Firewalls.
• Effective troubleshooting and analysis of individual systems and systems in distributed, enterprise environments.
• Must be able to obtain a Public Trust clearance.
• Related technology certification preferred (CCNA/CCNP/JNCIA/F5/Citrix NetScaler).
• Experience working in a NOC environment.

 
Knowledge, Skills, Abilities, and Behaviors Required:

• Excellent written and oral communication skills, especially when dealing with customers
• Ability to work independently as well as being a strong team player.
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.
• Ability to solve multi-faceted complex problems.

 
GlobalXperts is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization).
 
 
 
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Last updated on Aug 31, 2021