Retailer Support (FOH) Specialist

The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.

Requirements

Skill Requirements:

·         Excellent written and spoken communication skills.

·         Excellent multi-tasking skills

·         Excellent problem-solving skills

·         Ability to work under pressure, to prioritize tasks and to meet deadlines.

·         Customer Service experience is a must.

·         Ability to interact with all levels of employees within the Company.

·         Ability to quickly learn new processes.

·         Intermediate Outlook, Excel, and Microsoft Office knowledge.

·         Proficient in English.

Job Dynamics

§  On-Site Only

§  Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)

§  Back-office work

§  Days off: Friday & Saturday

§  1 Short Day – Early leave

Benefits

We Offer

·         Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.

·         Benefits include paid life and a paid private medical (optional) insurance.

·         Employee stock purchase plan

·         Paid time off (Compensatory days)

·         Vacation time

·         Paid holidays.

·         Night Shift Free Residential transportation (Check availability)

·         Tuition Reimbursement

·         Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.

·         Salary increase based on Yearly Performance

Last updated on Feb 27, 2024