NOC Technician

These positions are part of the epay Production Engineering organization, and are a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.

Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.

Essential Functions and responsibilities

·          Carry out monitoring operations, services, applications, datacenter infrastructure, network, telecommunications transactions, etc. for issues, for all divisions under Euronet.

·          Identification, communication and being part of the resolution for product & production issues in the organization.

o    Identification of the issues by using the different monitoring tools for the different platforms

o    Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers

o    Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.

·          Provide Tier1 troubleshooting support to our customers, vendors & internal staff via email, chat applications, phone & ticketing systems.

o    Primary point of contact for all business entities

·          Apply operating system updates, patches, and configuration changes to all business server infrastructure.

·          Responsible for SQL schema update internal audit

o    Review all standard SQL schema changes to make sure proper procedures are followed.

o    Follow up with internal development team as needed.

·          Report product & production issues for proper follow up & documentation.

·          Daily reporting delivery service for the business

Respond and plan for service outages

Requirements

Required Skills

·          Able to work in a fast-paced environment and analyze/troubleshoot complex problems.

o    Be part of a 24/7-team to cover business needs.

o    Ability to work a flexible schedule.

·          Need to be able to work calmly under trying situations.

·          Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

·          Strong oral and written communication skills in Spanish & English

Educational qualifications & other technical requirements

Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline

Intermediate to high knowledge on the following areas:

·          Microsoft SQL Server – SSMS Basic queries

·          Microsoft Server Environment

o    Basic Windows Server 2008/2012/2016 administration

o    Monitoring Windows Server

o    Troubleshooting OS level issues

§   DNS | DHCP | IIS

·          Monitoring Solutions

o    Solarwinds | ELK | ICINGA

Other technical skills desired

·          VMWare

o    Basic understanding of VMWare

·          Networking

o    Understanding of TCP/IP

o    CCNA certification is a plus

·          Scripting experience using Bash, Batch files or PowerShell

·          Security

o    Familiarity with PCI and SOX

·          ITIL or Cobit5 Frameworks

Benefits

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (option)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Last updated on Aug 7, 2023