Help Desk Specialist

Expression Networks is looking for an experienced Help Desk Specialist to join our team in Washington, DC. This role is responsible for answering questions and managing requests related to information systems. You will work with customer requests using platforms such as Google Workspace, Microsoft Office, JAMF, Confluence, JIRA, and other SaaS platforms. You will be operating in a mixed Windows/ Mac OS user environment and using Jamf and Microsoft InTune for mobile device management. This includes IT services such as operating systems troubleshooting, account administration, network configuration, application deployment, IT operations, and IT support.

You should be knowledgeable and customer-oriented, possessing strong communication skills, technical expertise, and a problem-solving aptitude.

Job Responsibilities

• Assist employees in troubleshooting technical issues.
• Shipping hardware to employees.
• Assisting in the development and design of IT processes and policies.
• Performing account, security, and other audits.
• Configuring and maintaining support and customer-serving systems

Required Qualifications:

• Associate's degree in Information Technology or similar field experience
• 2+ years experience in the Help Desk, IT Support Services field, or similar
• 2+ years of general IT experience configuring laptops, phones, workstations, and conference room equipment
• Experience utilizing Jira or a similar ticketing system
• Experience in troubleshooting MacOS, Windows, MFA authentication, mobile equipment, and website account administration.
• Experienced in utilizing Jamf or a similar mobile device management (MDM) system
• Ability to diagnose and resolve basic computer and technical issues
• Excellent communication skills and responsiveness to queries via chat, email, phone, and/or in-person
• Ability to work as a member of a coordinated team providing consistent guidance, support, and services to IT customers.

Preferred Certifications:

• Comptia A+
• Comptia Security+

Benefits:

Expression Networks offers competitive salaries and benefits, such as:

• 401k matching
• PPO and HDHP medical/dental/vision insurance
• Education reimbursement
• Complimentary life insurance
• Generous PTO and holiday leave
• Onsite office gym access
• Commuter Benefits PlanAbout Expression Networks:

Founded in 1997 and headquartered in Washington DC, Expression Networks provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression’s “Perpetual Innovation” culture focuses on creating immediate and sustainable value for our clients via agile delivery of tailored solutions built through constant engagement with our clients. Expression Networks was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest-growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.

Equal Opportunity Employer/Veterans/Disabled

•

Last updated on Oct 9, 2024