Analyze and monitor daily reports generated by various fraud detection tools, to detect fraudulent Credit/Debit and ATM cards and other, and take the appropriate action according to applicable procedures.
Analyze fraud cases to identify possible trends and points of compromise and present case analyses to eBanking Division Manager.
Manage Alerts/Cases, to ensure alerts and cases are handled timely and case details are documented accurately, with concise summary.
Ensure investigations and resolutions comply with applicable laws, department procedures, Bank policy, and industry leading practices to reduce the Bank's exposure to civil litigation.
Process and analyze Electronic Funds Transfer (EFT) customer fraud claims according to regulatory guidelines.
Perform other fraud operational functions assigned, such as investigating credit report disputes for demand deposit and savings account, reporting charged off overdrawn accounts to consumer reporting agency, mailing applicable customer notification and managing overdrawn account collection.
Serve as a branch support and provides guidance regarding unusual, suspected/confirmed fraud, or undesirable activity.
Review and analyze accounts and customer situation that may require differentiated treatment or specialized resolution.
Escalate cases to the Fraud Investigations Unit when applicable.
Remain current with arising fraud trends and activities by attending networking workshops and/or training.
Assist Fraud Operations in loss, prevention, detection and recovery analysis when needed.
Education
College degree preferred
Experience
5-7 Years work experience in similar setting with financial exposure required
5-7 Years of financial fraud prevention and detection experience preferred
Skills and Knowledge
Familiarity with FIS SecurLock fraud prevention products or similar.
Must be knowledgeable of Regulations/Acts that pertain to the job functions which include but are not limited to; Regulations E, CC, GG, and V; the FCRA, FACT Act, Bank Secrecy Act; NACHA and Visa Operating Rules.
Must specialize in bank fraud prevention, detection, deterrence, and investigations.
Intermediate to strong understanding of financial transactions, is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
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Last updated on Oct 16, 2023