Customer Success Representative

Seeking Customer Success Representative to Optimize success for our Sales Executives and Ensure Happy Families

Revolution Prep is looking for a charismatic, energetic, and driven individual who is ready to activate leads for the sales team. Are you motivated by achieving goals? Do you get excited by seeing results? Are you ready to work hard and be part of a fast-moving team who achieves bold goals every month? This job is for you.

At Revolution Prep, we’ve been blazing the trail in live online education since 2012, when we transitioned from in-person learning to create the world's first and only full-time professional tutoring corps. We believe in the power of a high-quality teacher to drive engagement and excitement around learning in students of all ages in every subject.

Position Summary  

Reporting to the Director of Sales, the Customer Success Representative will support Academic Advisors by being a key part in the customer service escalation process. You will be ensuring families' happiness during their time with us. You will also be a part of matching students to their tutors along with activating leads that are generated by a variety of regional events and other sources. By making phone calls, emailing, and sending SMS, you will be responsible for generating consultation appoints for Academic Advisors who have too many leads to manage on their own, as well as acting as a liaison to the Advisor while they are out of office for the day. The high pace and high activity job is a stepping-stone to upward mobility for our sales team, potentially leading to a position as a quota-carrying individual contributor if desired.

Because this role involves working directly with our leads and customers, you will need excellent communication skills, both written and oral, have a high attention to detail, and be excited by a fast-paced position.

If you’re ready to roll up your sleeves, take extreme ownership of reaching out to leads, and delight our customers, then this role is for you!

Duties / Responsibilities 

• Working hours: 9AM-6PM PT Monday through Wednesday, and Saturday and Sunday 5:30AM-2:30PM PT with scheduled breaks in-between.
• Daily, deliver phone calls, emails, and SMS messages to prospective and current customers.
• Respond quickly to all inbound calls, SMS, and emails within working hours.
• Set consultation appointments with engaged leads for Academic Advisors.
• Reactivate and reengage dormant leads to schedule consultation appointments through various forms of outreach.
• Customer service related to scheduling and rescheduling appointments.
• Answer queue calls and answer basic questions, schedule appointments or direct calls to appropriate persons.
• Match our students to their Tutors initially or as a rematch.
• Manage an Advisors call lists and text messages when the Advisor is out for the day.
• Conduct phone calls and emails to follow up on Overdue Balances.

Qualifications:

• Strong customer service experience
• Ability to conduct a high volume of calls per day
• Strong work ethic in following up with current customers
• Excellent written and verbal communication skills
• Ability to work from home office using innovative computer-based tools

Education/Experience:

• College degree

Physical Requirements/Tech Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Repeating motions that may include the wrists, hands and/or fingers
• High Speed Internet Access
• Must be able to set up a professional home office; this is a permanently remote position.

Revolution Prep is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.

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Last updated on Oct 11, 2024