Senior Technical Customer Support Engineer [Remote, Part-Time]

<p><strong>Locations</strong>: IST/CET/EST/PST</p><p><strong>Remote Status</strong>: Fully Remote, Contractor</p><p><strong>Type</strong>: Part-time (Sat/Sun/Monday)</p><p><strong>Department</strong>: Engineering</p><p><strong>Compensation</strong>: 50,000 USD - 120,000 USD per year</p><p></p><ul></ul><h3><strong>About Livepeer</strong></h3><p>Livepeer is on a mission to build the world’s open video infrastructure. Founded in 2017, it is the world’s first open-source protocol for decentralized video streaming, built on Ethereum. The project has empowered developers to create scalable, cost-effective, and censorship-resistant video applications. The Livepeer network has transcoded billion of minutes, serving Web3 and Web2 platforms across gaming, entertainment, social media, and beyond.</p><p>In 2024, <strong>Livepeer AI</strong> was introduced, unlocking Livepeer’s compute network for AI inference workflows. From real-time video transcription and object detection to scene recognition and AI-powered editing, Livepeer AI brings advanced machine learning directly into the decentralized video stack. These new tools not only reduce costs but also empower developers to build richer, smarter, and more engaging video experiences—whether for Web3 platforms, AI-powered dApps, or even traditional video use cases.</p><h3><strong><br></strong></h3><h3><strong>Your Responsibilities</strong></h3><p><strong>- Weekend On-Call Problem-Solver</strong> - Lead the charge in diagnosing and resolving critical system issues during weekend on-call shifts, combining deep technical expertise with root cause analysis to deploy timely, permanent fixes.</p><p><strong>Strategic Reliability Architect</strong> - Proactively manage weekend on-call operations by anticipating system risks, devising scalable solutions, and refining processes to prevent recurring issues.</p><p><strong>- Technical Troubleshooter &amp; User Advocate</strong> - Deliver real-time, expert support during weekend on-call shifts, resolving user challenges across the SDK, Livepeer Studio, and Livepeer AI pipelines by diagnosing technical bottlenecks, analyzing pipeline performance issues, and implementing fixes to optimize workflows. Proactively investigate root causes—from encoding errors to AI model integration gaps—to ensure resilient, scalable solutions that uphold system reliability and user trust.</p><p><strong>- Customer-Engineering Bridge</strong> - Act as the critical liaison between customers and engineering teams on weekends, escalating root cause insights and collaborating to prioritize fixes that align with user needs and system stability.</p><p><strong>- Guardian of Reliability</strong> - Serve as the dedicated weekend on-call responder especially for our partners in the South Eastern Asian region, resolving urgent technical disruptions through rapid diagnostics, root cause elimination, and post-incident reliability improvements.</p><p><br></p><h3><strong><strong>About You</strong></strong></h3><p><strong><strong></strong></strong>- A seasoned sage with 5+ years in high-velocity startups, renowned for extraordinary technical customer support.</p><p>- A proactive innovator, a planner par excellence, and a wizard in managing intricate tech landscapes.</p><p>- Eager to craft and contribute to groundbreaking support strategies, ready for our explosive 10x growth.<br><br></p><h3><strong><strong>Technical Skills</strong></strong></h3><p>- <strong>SRE &amp; Systems Engineering -</strong> Proficient in **Python** and **GoLang** for scripting automation, debugging complex systems, and building scalable infrastructure tools.</p><p>- <strong>Cloud-Native Infrastructure</strong> - Deep expertise in **Kubernetes** for orchestrating containerized workloads, optimizing cluster performance, and ensuring fault-tolerant deployments.</p><p>- <strong>Observability &amp; DevOps</strong> - Skilled in **Prometheus** for metric aggregation, alerting, and performance analysis, paired with **Ansible** for IaC (Infrastructure as Code) and configuration management.</p><p>- <strong>Good Video Technology Skills -</strong> Proficient with video processing tools like OpenCV, FFmpeg, and GStreamer, familiar with codecs, frame extraction/reconstruction, and real-time video transformation, though limited experience with live streaming protocols (e.g., RTMP, HLS).</p><p>- <strong>Cloud Platform Mastery -</strong> Hands-on experience with AWS, GCP, and Azure, including workload optimization, cost management, and designing resilient architectures.</p><p>- <strong>Incident Management</strong> - Proven ability to troubleshoot distributed systems, conduct root cause analysis (RCA), and implement fixes for production-critical issues.</p><p>- <strong>CI/CD &amp; Automation</strong> - Designed and maintained CI/CD pipelines for zero-downtime deployments, integrating automated testing and rollback strategies.</p><p>- <strong>Incident Briefings -</strong> Clear summaries of weekend events, including root causes, fixes applied, and residual risks.</p><p>- <strong>Ticket Documentation</strong> - Linear tickets with technical details (logs, metrics, code snippets) and tagged SLAs/SLOs.</p><p>- <strong>Improvement Proposals</strong> - Data-backed suggestions (e.g., refining alert rules, scaling underperforming **Kubernetes** nodes, patching recurring Python/GoLang code flaws).</p><h3><br></h3><h3>More Resources</h3><ul><li><a href="https://mirror.xyz/livepeer.eth/bCruUtv0PJWWlFxfbCMATGM_h15hUncwvyFW1A3z7Ag">Livepeer Cascade Article</a></li><li><a href="https://mirror.xyz/livepeer.eth">Blog</a></li><li><a href="http://livepeer.org">livepeer.org</a> &amp;<a href="https://livepeer.studio/"> livepeer.studio</a> .</li><li><a href="https://pipelines.livepeer.org/docs/knowledge-base/get-started/what-is-pipeline">Realtime Video AI Knowledge Hub</a></li><li><a href="https://docs.livepeer.org/catalyst/introduction">Developer Documentation</a></li><li><a href="https://x.com/Livepeer">Twitter</a></li><li><a href="https://livepeer.org/primer">The Livepeer Primer</a></li><li><a href="https://messari.io/asset/livepeer/profile">Messari Profile</a></li></ul><ul></ul> •

Last updated on Feb 20, 2025