Technical Program Manager

Build the programs to help Flexport grow

The Demand Ecosystem team’s mission is to enable 100% automation in global trade by building robust data integrations between Flexport’s core platform and our customer and partner systems. 

The opportunity: 

Flexport is a freight forwarder and logistics platform using modern software to make global trade easier for everyone. We are solving complex problems on a global scale, and disrupting a multi-trillion dollar industry that has remained stubbornly unchanged.

We are looking for a Solutions Manager (Technical Program Manager) to join our team who will own the end-to-end lifecycle of delivering data integration projects and programs, driving our Solutions and Engineering team to deliver robust and scalable integrations in a timely manner - delighting our stakeholders while building trust and credibility. 

You will:

• Be accountable for complex projects that are broad in scope, and often bring ambiguous program areas into clear definition for your team and peers.
• Manage multiple integration projects simultaneously, working with cross-functional internal stakeholders such as Operations, Product, and Engineering, as well as external customers and/or partners.
• Create project plans, setting appropriate milestones in collaboration with stakeholders.
• Manage stakeholder expectations and demonstrate the ability to navigate difficult conversations.
• Plan for project risks and mitigation strategies.
• Produce clear and concise artifacts for communicating status, progress, issues and risks.
• Identify blockers or issues impacting projects and escalate as needed. 
• Help the team understand critical paths and prioritize work.
• Ensure adherence to our standard delivery protocol, and improve upon our processes. 
• Be an agent of change management, helping to scale our team and our ability to deliver quality integrations with speed and impeccable customer service. 

You should have:

• 3+ years of technical program management experience, ideally in a SaaS Professional Services environment.
• Bachelor's degree in a technical field or relevant work experience.
• Experience in hardware, logistics, or supply chain fields.
• Experience managing large-scale, cross-functional programs (ideally related to enterprise systems, EDI, flat file or API integrations).
• Understanding of technology architecture concepts, software and product development.
• Excellent written and verbal communication skills.
• Ability to effectively manage ambiguity and competing priorities; expertise in managing change throughout projects.
• Self-motivated and able to work independently.
• Proficiency in Google Sheets (or MS Excel), Google Slides (or MS PowerPoint). 

Bonus points if you have:

• Experience working with SQL, Jira/Confluence, Smartsheets, and Miro.

#LI-hybrid

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global commerce so easy there will be more of it. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

Last updated on Aug 28, 2024