HomeCare.com is the leading mobile and web platform designed to connect families with professional caregivers to take care of their loved ones. Our service is growing rapidly, and we are looking for enthusiastic team members that can grow with the company as our products and systems change to meet the needs of our clients. This is an amazing opportunity to join a fast-growing company.
The Client Success Manager (B2C & B2B) provides direct oversight and supervision of team members along with maintaining day-to-day operations, driving continuous improvements, resolving customer related issues, and jumping in to help when/where needed.
HomeCare.com Setting a New Standard:
- Home care is a $75 billion dollar a year industry, comprised of more than 1.5 million caregivers
- 4x more experience than Caregivers from Traditional Providers
- Homecare.com offers a 4.75 rating which is the highest rated in the industry
- 100% pre-screened caregivers (licensed, background checked, insured and bonded)
About your role:
- Update/analyze weekly KPI metrics and identify and prioritize any necessary follow-ups.
- Responsible for the day-to-day support and success of our client relationship.
- Provide consultative solutions and drive long-term value for our clients.
- Be a voice for our clients in product development.
- Helping new and existing clients use our products to their greatest success.
- Provide friendly, useful, rapid-response phone, chat and email-based support to our clients.
- Communicate with the leadership team to improve product functionality, resolve issues, and improve client satisfaction.
- Discover potential opportunities from client contacts and add services to help them meet their needs.
- Address escalated issues as required; maintain ownership of issues through resolution.
Requirements and Skills:
- Recent experience with Zendesk is a plus.
- 1-2 years of experience in a managerial role, demonstrating the ability to lead and motivate a high-performing team.
- Recent experience with Microsoft 365 is a plus.
- Home Care Industry experience preferred.
- Previous experience in Client Support for both B2B and B2C clients.
- Extreme Ownership – own outcomes and take responsibility for the situation.
- Excellent written and verbal communication skills (internal and external).
- Problem-solving, decision-making skills and creative thinking skills.
- A professional, positive demeanor with a go-getter attitude.
- Ability to prioritize tasks while staying organized.
- Ambitious, self-motivated, goal-oriented, and extremely driven.
What you’ll love:
- $60,000 with bonus eligibility
- Comprehensive health insurance
- Generous PTO
- 10 Holiday paid days off
- 401k with company match
- Company- sponsored life insurance, long- term and short-term disability
- Company provided laptop
- Tremendous growth opportunities to be with a thriving young company disrupting the Healthtech space
When you join our company, you’re not just accepting a job. You are making a career move.
HomeCare.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment visa at this time.
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Last updated on Aug 13, 2024