Hire Resolve's client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner.
Responsibilities:
- Support and maintain applications within the scope of the position
- Comply with standard processes and procedures
- Diagnose and analyse problems in a timely and professional manner
- Execute tasks assigned by team leader or via service requests assigned to team
- Monitor all production application components to ensure high availability and meet or exceed client expectation
- Contact development teams to assist in incident resolution in relation to system alerts
- Maintaining relationships with key strategic partners and customers
- Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
- High degree of initiative, mature judgment, and discretion
- Good communication and organizational skills
- Excellent attention to detail and admin skills
- Excellent data capturing skills
- Ability to conduct and direct research into IT issues and products as required
- Ability to present ideas in business-friendly and user-friendly language
- Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
Requirements
- Relevant qualification or related experience advantageous
- General knowledge of software development lifecycle advantageous
- An understanding of/the ability to read and debug code advantageous
- An understanding of different message formats advantageous
Benefits
- Highly competitive salary for this role based on experience.
- You can also visit the Hire Resolve website: hireresolve.co.za or email us: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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Last updated on Jul 25, 2024