Business Operations Analyst H/F

WE ARE BETCLIC

Betclic is a tech company specializing in online gaming and a leader in sports betting in several European countries. Every day, Betclic is committed to fueling the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming environment.

Betclic, headquartered in Bordeaux, France, is a multicultural and international company with nearly 950 employees spread across 5 European countries: France, Italy, Malta, Poland, and Portugal.

Do you have a passion for the world of sports and gaming? Do you enjoy challenges and contributing to collective efforts? Join the adventure!

Position based in Bordeaux with the possibility of 3 days of remote work per week.

ENTER THE GAME

To support Betclic’s growth, we are looking for a new analyst, to join our new Performance team in the Safer Gaming department.

Since its creation, the Safer Gaming department has aimed to provide a protective framework for players to safeguard minors and players who may have a problem with gambling.

The new Performance team’s mission is to bring customer protection to the next level, by identifying and working on ways to improve the way we work; either through continuous improvement and small iterations, or through radical, innovative changes!

YOUR ROLE WITHIN BETCLIC

In this context, your missions are as follows:

• Quality analysis :
  • Perform quality assessments of our daily operations
  • Liaise with the operations teams to correct issues spotted during quality checks
  • Report quality assessment outputs, illustrating key performance metrics, to management

• Knowledge :
  • Master all aspects of operational processes and workflows
  • Benchmark best market practice in terms of customer protection
  • Back up the Safer gaming training team with targeted coaching and training

• Quality system definition :
  • Contribute to operational performance improvement through targeted recommendations, in collaboration with the training team
  • Contribute to continuous improvement of our quality system

WHO ARE WE LOOKING FOR?

We're looking for colleagues with a good sense of humor, respect, and kindness, a bit of zeal and a real passion for their profession!

This job is for you if you have:

• At least one proven successful work experience on a relevant position (data analysis, project management, etc.)

• Strong analytical skills that you leverage to inform decision-making

• An obsession for quality and detail

• Strong verbal and written communication skills

• An ability to work collaboratively with operational teams

• Full fluency in English and French (COMPULSORY)

WHAT ARE THE RECRUITMENT STEPS?

• If your application is selected, Elodie will contact you within 2 weeks to conduct an HR prequalification interview (30 minutes).

• You will be asked to complete the AssessFirst Test, which evaluates your personality, motivations, and reasoning abilities.

• You will have an interview with Antoine, the Performance manager and your potential future manager

• You will then have an interview with Nicolas, the Strategic program Director

• Elodie will conduct a final HR interview where you will also discuss the results of your AssessFirst Test.

To provide an ideal candidate experience, the Betclic recruitment process typically lasts 4 to 8 weeks

WHAT CAN YOU EXPECT?

• 25 paid vacation days and 10 "RTT" days

• A Ticket Restaurant® card loaded with €10 per day (50% funded)

• 100% coverage of a health insurance plan for you and your children

• 50% coverage of transportation costs or an annual sustainable mobility bonus (€230 for sustainable commuting)

• An advantageous telecommuting policy

• An annual training program

• Exceptional office facilities with a rooftop for sunny breaks and lunches overlooking the Cité du Vin

• Internal events to spice up your daily routine

• Free sports classes at our facilities

And most importantly, the opportunity to work in a young, friendly, and fun atmosphere!

This is a permanent position available in Bordeaux as soon as possible.

Betclic Group - 117 quai de Bacalan 33300 BORDEAUX

All our positions are open to people with disabilities.

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Last updated on Sep 5, 2024