Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
What We’re Looking For
The Procure-to-Pay Support Specialist will be an integral member of the Procure-to-Pay (P2P) team, responsible for providing timely and effective support to both internal and external stakeholders. This role will involve troubleshooting issues, answering inquiries, and providing guidance related to the Coupa procurement system and Netsuite ERP. The Procure-to-Pay Support Specialist will report to the P2P Support Team Lead and collaborate closely with cross-functional teams to ensure smooth operations and user satisfaction within the procurement process.
Please ensure that you upload an English version of your resume / C.V.
This is a hybrid position with required days in office in Santiago and work-from-home flexibility
What You’ll Do
- Serve as the primary point of contact for users seeking assistance with the Coupa procurement system and Netsuite ERP.
- Provide timely and accurate responses to inquiries via email, phone, or ticketing system, adhering to established service level agreements (SLAs).
- Troubleshoot and resolve user issues related to system functionality, access permissions, and transaction processing.
- Conduct user training sessions and create user guides and documentation to support system usage and best practices.
- Collaborate with IT and system administrators to escalate technical issues and coordinate resolution efforts.
- Maintain a thorough understanding of the organization's procurement policies, procedures, and workflows.
- Identify opportunities for process improvements and system enhancements to optimize the procure-to-pay process.
- Assist in testing new system features, upgrades, and integrations, providing feedback and recommendations for improvements.
- Participate in cross-functional projects and initiatives to support the strategic objectives of the procurement function.
- Stay informed about industry trends and best practices in procurement and ERP systems.
The Skills You’ll Need
- Previous travel or industry related experience is preferred
- Bilingual English / Spanish required.
- Bachelor's degree in Business Administration, Information Systems, or a related field preferred.
- 2 - 4 years previous experience in a support or customer service role, preferably in a procurement or finance environment.
- Work effectively both independently and as a member of the team
- Ability to analyze data for complex situations
- Strong technical aptitude and proficiency in using business software applications.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Strong understanding of procure to payable principles, processes, and best practices.
- Familiarity with procurement processes and systems, particularly Coupa and Netsuite, is highly desirable.
- Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
- Detail-oriented with strong analytical and problem-solving abilities.
- Experience with process improvement initiatives and automation tools is a plus.
Compensation
- $10000000 - $20000000 CLP / annually.
- More benefits and company perks information below
What You'll Get
- Career advancement opportunities
- Employee discounts
- All the equipment you’ll need to be successful
- Great colleagues and culture
- Remote work (Within Chile)
- Extended Health Benefits
- APV
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check and/or OFAC screening.
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Last updated on Aug 22, 2024