We’re looking for an exceptional Logistics/Office coordinator to join our team!
In this role, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.
A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. We're offering starting rates between $20 and $25 per hour, depending on your experience!
Responsibilities
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Process all New hires
- Order uniforms for all new and current employees
- Evaluate customer calls and assign the best technician to each service appointment.
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable Continue calls.
- Relay accurate information to technicians, ensuing proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Oversee time sheet and payroll adjustments
- Completing termination paperwork
- Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
- Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need
- Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet.
Requirements
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Bachelor degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Highly motivated, flexible and great attitude on life.
- Tough Skin, and the ability to help enforce policies and procedures
- Some basic HR/Office MGR knowledge
Benefits
- Health Benefits
- 401(k)
- Paid Time Off
- Great opportunities for advancement!
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Last updated on Feb 29, 2024