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R

Endpoint Technical Services Delivery Lead

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr · 30+ days ago

Minneapolis, MN, US

Negotiable

Full-time

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TOP Technical skills to look for:
• Microsoft SCCM 2012 – Design, Configuration, Administration
• Microsoft SCCM OSD – Image Development and Deployment
• Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment
• Windows Operating System Deployment
• User State Migration Tool (USMT)
• Desktop related Group Policy Objects (GPO)
• Software Distribution
• Patch Management
• Scripting with Powershell and VBScript
• Desktop and Application virtualization
TOP SOFT SKILLS to look for:
• Team Leadership
• High Quality Written and Oral Communications
• Conflict Management
• Innovation and Technology Planning
Description:

TOP NOTCH communication skills are VERY important in this role. MUST MEET ALL ENGLISH PROFICIENCY REQUIREMENTS.
The team consists of 3 members including the candidate working onsite, and 1-3 offshore team members in India.
A solid understanding of desktop management technologies and processes (as listed in the JD) balanced with strong team leadership and client communications are key attributes to success in this position.
This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams for Client.
The Technical Lead role is asked to contribute to the estate of knowledge and process development for delivering End Point Management Services by participating as a Subject Matter Expert in Software Distribution Technologies, Image Development, and to provide oversight and interface with Application Packaging Teams.
The Lead Technical Analyst must be capable of filling in or providing guidance to any member of the team he/she leads.
Candidates must have strong organizational skills along with being process driven and conversely, must drive process development and adherence.
The Lead Endpoint Tech is responsible to assess and recommend innovative use and implementations of new features and technologies related to desktop management in with the objective of enhancing our customer's End User Experience while driving efficiencies into all aspects of our service delivery.
The EPM Lead Tech must effectively work with other technologists in our teams to define and execute our service strategies.
This role often will interface with client IT Management, and Client Account Management Teams, as well as with other technology team members from our organization.
This person is responsible to assume a leadership role in overseeing the Desktop and Desk-side services, coordinating and monitoring dependencies and between End User Service, Enterprise Computing Platform Services, and Endpoint Management service streams.
The Lead Tech may also serve as a top tier support resource for evaluating and remediating complex technical challenges faced by our clients and technology teams.

Key Technical areas of Expertise Note:

Candidates are expected to be familiar with purpose, function, and interactions of all areas of expertise listed below.
Candidates are not expected to be Subject Matter Experts (SME) on all these areas

Should have SME level expertise on two or more of these:

Microsoft SCCM 2012 – Design, Configuration, Administration
Microsoft SCCM OSD – Image Development and Deployment
Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment
Windows Operating System Deployment
User State Migration Tool (USMT)
Desktop related Group Policy Objects (GPO)
Software Distribution
Patch Management
Scripting with Powershell and VBScript
Desktop and Application virtualization Soft/Advisory Skills

Candidates must have strong experience and skills in all soft skills listed below:

Team Leadership
High Quality Written and Oral Communications
Conflict Management
Innovation and Technology Planning

Day to Day Function:

The Lead Tech will be called upon to lead a team of skilled managed desktop service analyst and desk-side support personnel, acting as the team's liaison with the Client account team and our client.
This is an onsite client-facing position.
Candidate must have experience working with teams responsible for engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment.
Candidate must also understand and support team members using Microsoft MDT and SCCM/OSD for image development and management work including creation of new images, and incorporation of new hardware into existing images.
Knowledge of Windows 7 and Windows 10 Deployment Technologies, image development, application packaging, and GPO Administration are also key skills.
The Technical Service Delivery Lead (TSDL) advises, analyzes, researches, designs, and leads implementation of complex integrated solutions for managing the End User Environment.
He/she is a primary contact with our client's technical and management resources to discuss tactical issues.
The person in this role will assist in the assessment and development of project plans for initiatives related to deploying End User devices, tools, and management software.

The TSDL is responsible for providing optimal technical solutions to our clients through various activities including:

Create and document desktop support processes for troubleshooting Software platforms specific to the client operating environments
Create and document refresh strategies
Assist with certification and documentation of Equipment and Software configurations.
Assist our client's with technology assessments of equipment and software platforms
Recommending and maintaining H/W Equipment Standards List.
Participate in Hardware/Software Governance Board.
Ensure enterprise management tooling features and capabilities are fully utilized to the client's benefit and sustenance of our life cycle management program.
Provide reporting for monitoring process.
Provide leadership and establish formal Problem Management program with feeds from ITSM and SRMS systems and outputs to the client's Change Management process, work instructions for Service Desk, and Field Operations Personnel, and analysis reporting to Client and Client Account Management teams.

Education/Experience Requirements:

High School diploma or GED required
Related 4 yr. College degree required
Excellent communication skills required
5+ years of MS Windows desktop operating system deployment experience required
5+ years of SCCM experience required
Windows 7 or Windows 10, deployment experience required
Understanding/familiarity with Image Development and Management w/Microsoft MDT
Understanding/familiarity with design and configuration of VDI environments/solutions
Understanding/familiarity with Image Development using SCCM and OSD
Solid Network Infrastructure Principles knowledge required
Tier 3 and 4 Support in an Enterprise Desktop Environment Required
Cross-Functional Team Leadership Experience in a large ITILv3 compliant Enterprise Environment is required
Excellent communications skills, both verbal and written, are needed.

•

Last updated on Sep 20, 2016

About the company

R

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

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