Field Service Engineer - IT

Hire Resolve is partnering with a leading company in the IT industry to recruit a skilled Field Service Engineer for their Cape Town location. As a Field Service Engineer, you will be responsible for providing technical support, maintenance, and troubleshooting services for the company's products.

This person handles first and second-line support and installation of network switches, routers, IP telephony systems, and other customer equipment at their site. They will install and configure Cisco and Huawei equipment and Ascidian NID devices. The job also includes racking and stacking equipment in the VB pops.

Responsibilities:

• Provide solution and product-specific consultation and support.
• Configure and set up networking devices for deployment on the Vodacom Network.
• Ensure devices are correctly configured and ready for shipment on schedule.
• Manage regional support stock levels.
• Attend and advise on solution scoping meetings.
• Design and deploy Cisco switch configurations.

Additional Information:

• Expertise in the business, marketplace, and client needs.
• Recognized as an expert within the organization.
• Recommend best practices based on internal and external business issues.
• Provide technical guidance to junior staff.
• Build strong relationships with peers, brand leaders, and senior management.
• Think strategically and see the “big picture.”
• Exhibit excellent leadership, team-building, and management skills.
• Mentor and encourage team members.
• Possess excellent verbal and written communication skills.
• Align multiple strategies and ideas effectively.
• Confident in producing and presenting work.
• Have an in-depth understanding of the industry.

Requirements

• N+ A+
• CCNA or equivalent
• HCNA
• HCNP preferably
• CCNP preferably
• Extensive experience with telephony devices.
• Strong technical knowledge of LAN and WAN infrastructure.
• Deep understanding of network systems.
• Knowledgeable about SD-WAN solutions.
• Good understanding of wireless solutions.

Benefits

Salary: Negotiable

Contact Hire Resolve for your next career-changing move.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today on LinkedIn, or contact Gillian Weideman at gillian.weideman@hireresolve.us
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: Engineers@hireresolve.za.com

 
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Last updated on Aug 14, 2024