Stanford Health Care
ServiceNow Developer
Job Type: Full Time/Contract
Facility: Palo Alto, CA
Rate: $80/hr on C2C
Job Description
Job Summary
The Admin / Developer for Service now will be responsible for configuring, administering and scripting the ServiceNow ITSM tool.
This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification.
They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Configuration/Customization of the ServiceNow system, including creating workflows
Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Uses scripting tools and Service Now functionality create script to automate rote tasks being done in ServiceNow
Performs integrations and process automation using ServiceNow Orchestration
Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
Load, manipulate and maintain data between Service-now and other systems
Work with IT managers to generate views and reports as needed
Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Thorough understanding of ITIL/ITSM processes
Performs system and integration testing with sample and live data
Monitor health, usage and overall compliance of the application
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Last updated on Sep 9, 2016