Intake Specialist

Reports to: Community Program Coordinator

Classification: Part-Time | Non-Exempt

Salary & Benefits: $25.65 to $26.50 per hour. The Center offers a comprehensive benefits package that includes medical, 401K with an employer contribution, and a generous paid time off policy.

Schedule: Regularly scheduled to work 24 hours per week, Monday through Thursday. Work days and hours may shift depending on scheduling needs; typical schedule will be 2:30 p.m. to 9:00 p.m.; flexibility required. This position is classified as a fully in-person role.

Summary: The Intake Specialist is primarily responsible for conducting intakes for constituents within Center Support programming, which includes Community Casework, Economic Initiatives, HIV & Sexual Health Services, Insurance Navigation and Social Support Groups. The Specialist will outreach to and engage constituents for Center Support programs. The Specialist will assist members in accessing resources, making referrals to Center Support services and connecting constituents with programming across The Center. The Specialist works collaboratively as a part of the Center Support team providing logistical and programmatic support to ensure seamless service delivery and comprehensive care.

Essential Duties and Responsibilities:

• Schedule and conduct intakes for Center Support programming, including maintaining thorough records, collecting and inputting demographic data for grant reporting, and ensuring the necessary follow-up steps and assignments.
• Outreach to and engage new and ongoing participants for Center Supports programming, fostering consistent involvement.
• Provide logistical, programmatic, and administrative support for group facilitators and Center Support services.
• Coordinate with front desk and administrative staff to ensure constituents move smoothly through the intake process and into program assignment.
• Connecting constituents to Center services, such as Community Casework, Economic Initiatives, HIV & Sexual Health Services, Insurance Navigation, and other external resources, providing follow-up support and maintaining contacts.
• Participate in all Center Support, Center staff, and grant funding related meetings, along with regular meetings with members of the Center Support team for supervisory and program planning purposes.
• Provide assistance as needed with additional tasks that support the daily operations and growth of Center Support.
• Other duties as assigned.

Position Requirements:

• One (1) to two (2) years of experience and success in the provision of intakes and assessments, case management, community, and social services support.
• Bilingual or multilingual strongly preferred. Language preferences: Spanish, Bengali, Russian, French, and/or French-Creole.
• High School diploma or equivalent.
• Excellent administrative, organization, and written and verbal communication skills.
• Strong interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• Detail-oriented and ability to handle multiple tasks at once.
• Previous trauma-informed support experience in working with individuals who are survivors of crimes and their families, including survivors of intimate partner violence, hate crimes and violent crimes.
• Knowledge of behavioral health resources in the greater New York City area and treatment regulations and programs.
• Commitment to inclusive, multicultural programming; prior experience working with diverse communities and an understanding of intersectionality.
• An understanding of the concepts of institutional and structural bias, racism, and gender identity inequities, and their impacts on the communities served at The Center.
• Knowledge and understanding of the issues, needs, and interests of LGBT communities of color, youth, adults, families and community, including knowledge of the spectrum of gender identity and transgender issues, substance use, mental health, and homelessness.
• A strong commitment to the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.

Last updated on Jan 9, 2025