Zero Hours Operations Officer LHR

Operations Officer - London Heathrow

Zero Hours Contract

Are you looking for a opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?

Role Info:

Operations Officer - Customer Service / Flight Support - VIP Aviation

Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

As Operations Officer you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition whilst safely delivering ground services to our customers’ aircraft. Duties will include ensuring that all customer bookings, queries, departures and arrivals are handled in a professional and timely manner.

• Assist the day to day operations of the base.
• Provide exceptional customer service to all passengers, visitors and crew visiting the location.
• Liaise with customers and provide information relevant to flight requirements.
• Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
• Assist the security team in preparing the screening of passengers and luggage

About You:

+ Previous experience with aviation, travel, luxury retail or hospitality would be advantageous (preferred but not essential)

+ Ability to work efficiently under pressure

+ Excellent customer service skills

+ Understanding of VIP customer expectations and proven anticipation of needs

+ Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp’ with aircraft

+ Excellent interpersonal skills

+ Basic IT skills (word, excel and outlook/email)

+ Qualifies to hold a full airport ID

+ Have a full UK driving licence

+ Additional languages would be an advantage

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

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Last updated on Oct 15, 2024