Customer Engineer (West)

The opportunity

As a founding Customer Engineer, you will be a trusted technical advisor to our customers, driving adoption and growth. You'll be the primary technical point of contact, providing deep product expertise, addressing customer inquiries, tailoring solutions to meet specific customer needs and uncovering opportunities. Collaborating closely with our Engineering and Product teams, you'll ensure our offerings align with evolving customer requirements.

The ideal candidate will be highly technical with a developer background and a deep understanding of the developer tooling landscape and Product-Led Sales.

Responsibilities

• Own the full customer cycle from identifying opportunities, nurturing relationships, and fostering long-term growth through advanced technical skills and industry insights
• Collaborate with Marketing, Product, and Engineering to refine ngrok’s value proposition and use cases, and how additional features can be augmented to suit customer needs.
• Create compelling demos, presentations, and proofs of concept to showcase product value.
• Help implement the solution that the customer ultimately chooses. Assist in customer provisioning as needed.
• Work post-sale with customer to map company priorities to the ngrok roadmap. Keep regular check ins with customers to ensure smooth renewals, upsells and cross-sells.
• Contribute to content creation by developing and maintaining documentation, creating blog posts and articles, and hosting webinars and developer roundtables
• Directly influence ngrok’s product direction by deeply understanding and representing customer challenges
• Partner with customers post-sale to ensure successful adoption of our products, driving user engagement and satisfaction to foster long-term partnerships, renewals, and upsell opportunities

Skills

• 2-4 years of experience in a Sales Engineering/Architecture role (or similar) in the developer tooling space and Product-Led Growth (PLG) companies. We’re also open to developers looking to make a move into a customer-facing role.
• Developer background with excellent coding experience
• Bachelor's degree or coursework in Engineering, Computer Science or a comparable field, have completed a Developer bootcamp, or have some equivalent technical experience
• Exceptional communication skills; you can skillfully articulate how our technology works, our value proposition, and the technical advantages of our product with ease
• We’d love to see some or a mix of:
  • Go experience
  • Kubernetes experience
  • Networking experience
  • DevOps experience
• A history of entrepreneurship is a huge plus
• Must be located in SF and willing to go into our office 2 days a week

Tier 1 (SF, LA, Seattle, NY): Minimum OTE of $120,000 to maximum OTE of $150,000 (80% salary, 20% variable)

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location.

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Last updated on Aug 7, 2024