Cafe Attendant | Rottnest Express

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island.

In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

If you want a lifestyle where your work is respected and valued and you thrive on guest interaction, then you are reading about the right role!

The ideal candidate will be passionate about creating positive guest experiences and will love the buzz from working in a busy tourism & hospitality environment. They will also be a team player with a demonstrated positive "can-do" attitude and have flexibility to work varied hours including early 6.00am starts, weekends and public holidays.

About the Role

The Northport Café Attendant works alongside the Café Supervisor and is responsible for providing exceptional customer service to guests and visitors. Ensuring that we stay true to our core promise of ‘Sharing Special Places and Shaping Lasting Memories’ with each and every customer interaction.

Full Time and Part-Time contracts available. The Initial contract for our Part-Time role will be offered for the summer season between September 2024 to April 2025.

The successful applicant can expect their duties to be varied and include, but not be limited to:

• Delivering exceptional and engaging guest experiences and consistent service
• Taking and serving customer orders
• Operation of coffee machine and other café equipment
• Preparing, presenting, and cooking food, including maintaining food displays to a high standard
• Assisting with café menu development
• Helping to ensure café operation runs smoothly
• Cleaning of Café & Kitchen work area as required
• Processing customer purchases through POS system accurately and correctly
• Ensuring that the terminal’s tables, chairs and dining area remain clean and tidy at all times
• Adherence of operational procedures and WHS requirements

It is Desirable That You Have:

• A relevant qualification in Hospitality or equivalent experience - highly regarded
• SITHFAB021- Responsible Service of Alcohol or Approved Bar Managers highly regarded
• Food Handling Certificate
• HLTAID011 - Provide First Aid & Cardiopulmonary Resuscitation
• Barista Training - highly regarded
• Demonstrated experience in fast paced customer service environments.
• A strong personal commitment to excellent customer service
• Good understanding of coffee & food preparation and service
• Knowledge of Work Health and Safety, Food Handling and Hygiene requirements & guidelines

What We Offer 

• General discounts on Journey Beyond travel and experiences, time frames apply
• A positive work environment 
• Study Assistance Policy 
• Opportunities for a career, progression, internal transfers, and secondments
• Employee Referral Policy 
• Private Health discounts 
• Employee Assistance Program 

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!

Last updated on Aug 23, 2024