Customer Service Manager

LifeSpice Ingredients, a fast-growing, entrepreneurial, international food company has an opening for a Customer Service Manager in our River North location. Steps away from the Brown line, and easily accessible from public transportation takes the stress out of your morning commute.

Come join our team! Our culture is professional, supportive, dog friendly, casual and hard working. If you are looking for the opportunity of becoming part of a team, instead of working for a team that you are not part of, then this opportunity is for you. You will be a difference maker in the future success of the company.

Your Role & Responsibilities:

• Manage Customer Service Team guiding in the processing sales orders, purchase orders, onboarding new customers, and daily communication with customers
• Utilize interpersonal relationships and communication skills to build rapport with clients allowing for clear communication from start to finish
• Collaborate and communicate with internal teams and customers on a regular proactive basis, including, daily, weekly and/or monthly meetings
• Oversee client escalation issues
• Collaborate closely with Sales to support customers for new product commercialization rollouts
• Implement and manage floor stock agreements with customers
• Keep updated live reporting from Co-Packer regarding production timelines
• Communicate with our internal Distribution Center to ensure product is shipped and receive properly by the customer

What We Are Looking for in a Candidate:

• Bachelor’s degree in Communications, Marketing or related fields preferred
• 5 or more years of experience working in B2B
• Positive attitude and enthusiasm.
• A Team Leader
• Strong written and verbal communication skills.
• Ability to fit within a nimble, fast-paced, and high-performing team.
• Flexible nature with the ability to adjust priorities as the work demands.
• Prior experience managing people
• A champion problem solver with experience working with cross-functional teams (Sales, R&D, Marketing, Operations and Quality)
• Microsoft Office, CRM experience, and ERP experience

Last updated on Jan 23, 2023