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Retention and Resource Navigator

careerteam · 30+ days ago
$55-60k
Full-time
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Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today’s unemployment challenges through innovative solutions.

Career TEAM is looking to hire a Retention and Resource Navigator who will be responsible for operating the AJC resource room, and providing integrated workforce services to career center customers. The Retention and Resource Navigator is the contact for job seekers, providing professional outreach for career development and educational pathways leading to gainful employment and self-sufficiency. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Retention and Resource Navigator is an integral part of our team and will assist us with our mission of accelerating the human condition! 

Career Team also offers a competitive package including:

  • 401k with a generous employer match;
  • medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
  • disability insurance;
  • and supplemental insurance

Your Impact on Career TEAM’s Success:

  • Create a welcoming environment for job seekers, employers, and community partners (VIP’s) who visit the American Job Center (AJC)
  • Assist VIP's with registration into CalJOBs
  • Interview customers to assess ongoing service needs, obtain occupational information, and explore the full range of employment opportunities and/or training
  • Provide information on the various workforce partners and programs to refer VIP’s to the appropriate resources to meet their needs and reduce barriers
  • Maintain follow-up services to exited WIOA customers to ensure they are provided with job advancement and retention opportunities 
  • Update VIP’s on events and services offered at the AJC to support employment retention
  • Provide career advice including the development of individual employment/placement plans, referrals to jobs for advancement, and training providers for additional skills 
  • Timely and accurate documentation of customer interactions through well-written case notes and employment verifications in the electronic case management system
  • Address unique needs and barriers of customers along with creating and maintaining an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments, and internal programs, while ensuring equitable access for all individuals regardless of needs or barriers
  • Increase the level of survey engagement to elicit a higher number of completed customer satisfaction surveys monthly
  • Assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods
  • Assist with documenting workshop registrations and following up on referrals to invite to AJC services
  • Answer incoming calls and operate various office equipment
  • Maintain the reception area and ensure the resource room computers and equipment are operable and maintained
  • Manage the coordination of incoming and outgoing mail within the office
  • Approach each day and task with a “ZAG” mindset
  • Other duties and projects as needed

To Qualify for This Role, You Must Have: 

  • High School Diploma/GED or higher
  • This position requires the applicant to be bilingual (Spanish preferred)
  • Proven experience as a front desk representative, agent, or relevant position
  • Familiarity with office machines (e.g. fax, printer, etc.)
  • Knowledge of office management and basic bookkeeping
  • Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
  • Personal computer literacy is required, including effective use of the Internet, e-mail, Google Suite, Zoom, and Microsoft Office (Word, Excel, and Outlook)
  • Ability to meet and/or exceed set goals and objectives
  • Exceptional time management skills to meet deadlines and work under pressure 
  • Experience and knowledge of WIOA workforce development contracts/programs 
  • High customer service skills providing front-facing services in person and other communication modes
  • Ability to learn and adapt to different computer data entry platforms, spreadsheets, and databases
  • Excellent verbal and written communication skills
  • A Valid Driver’s License

Salary: $55,000 - $60,000

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

  • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
  • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
  • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
  • Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

Last updated on Aug 16, 2024

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