CaptivateIQ is a leading sales commission platform — recognized by industry analysts, including Forrester, as well as reputable marketplaces like G2. We are trusted by category leaders and innovators like Gong, Lattice, and DataRobot.
With backing from Sequoia, Accel, ICONIQ, and other leading investors, CaptivateIQ is on a mission to enable every company to take control of commission management.
Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!
About the Role:
As a Product Adoption Manager (PAM), you will be responsible for ensuring the technical success and satisfaction of our customers. You will work closely with customers to understand their needs, provide expert guidance on our platform, and help them achieve their business goals through effective use of our solutions. With an increased focus on training, you will lead customer education initiatives, equipping users to maximize the value of our platform. This role requires strong user empathy to discern customer needs, strategic thinking to understand the broader product implications, and the ability to translate complex technical concepts into clear, benefits-driven training sessions. You will interact with customers both 1:1 and at scale, helping drive their success through impactful training, technical guidance, and enhancing the overall customer journey.