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Linux System Adminstrator L1

serverhubhr · 30+ days ago

Remote

Negotiable

Full-time
Remote

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ABOUT OUR COMPANY

We are a Global Hosting Service Provider based in the United States with over a decade of hosting experience and 11 data centers across the United States, Germany, and other locations. We offer dedicated servers, and VPS hosting for Small to Large Businesses.

As a company, and as individuals, we value honesty, openness, and personal excellence. We are committed to each and every customer we provide our services to. Large or Small. We hold ourselves accountable to our customers, partners, employees, and shareholders by honoring our commitments, providing results, and striving to be the best service provider in the industry. It is our mission to provide our customers with the best possible experience when utilizing our network to further their business activities, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.
Do you have what it takes?
ServerHub is seeking creative problem solvers and individuals who can think outside the box who aren’t afraid of going the extra mile to make a customer happy. You will have the influence and opportunity to give customers insight into product decisions within the ServerHub Platform. If you have the determination and perseverance to provide outstanding customer service, then this opportunity is for you.
The Job:
As a Platform Support Specialist, your primary job is to focus on the ticketing queue and deliver excellent customer service by handling customer concerns and requests, escalating matters to L2 and L3 levels if needed, and updating the queue once the issue is settled.
This position interfaces directly with our data center staff and development teams to ensure our platform and features have scalable architectures and that will provide a stable infrastructure to our customers.
What We Expect From You:

Excellent verbal and written communication skills.
Learn and adapt to rapid changes, especially in the Serverhub platform.
Handle and update ticketing queue.
Escalate customer concerns when needed.
Troubleshooting Linux (Ubuntu, CentOS), Apache, Nginx, MySQL, etc.
Collaborate with different internal support teams to improve the processes.
Achieving or exceeding KPIs and performance goals.
Thrives in the fast-paced global environment.

What We Require:

A fresh graduate of any IT-related course is encouraged to apply
We require at least one year of experience for career shifters, non-graduates of any IT-related course, and undergraduates of IT-related courses.
Deep understanding and knowledge of all aspects of Linux and on the basic concept of an IaaS Company.
Basic knowledge of cPanel (assigning PTR records, A records, NS records, MX records)
Knowledge in using Ping, Traceroute, Uptime confirmation, and memory usage for troubleshooting.
Knowledge of IP networking, VPNs, DNS, load balancing, and firewalling concepts.
Knowledge of using Control Panel (KVM/VPS) to restart client services.

Plus Points:

Knowledge of programming and scripting languages (Ruby, Python, Go, Bash, PHP)
Knowledge and experience In backup technology (FC, - Basic configuration Management tools (Puppet or Chef )
Open Source (CoreOS, Docker, Vagrant)Experience in building, running, and scaling micro-services using Kubernetes, Serverless, Docker, and monitoring services like (Prometheus, DataDog, New Relic, etc.) etc. is strongly preferred.
Experience in the Web Hosting Field is a major plus

Why ServerHub?
We are a small company with a startup culture, so that means we work hard and play hard! We’re a fast-growing, customer-centric, and fun INC 500 ranked company. Our goal is to create an unforgettable experience for our customers by providing top-notch customer support, with a global top-tier network of carriers connected to us. •

Last updated on Nov 20, 2024

About the company

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serverhubhr

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