IT Support Technician

Northeast Family Services is seeking an experienced and knowledgeable Tech Support professional to join our growing IT team based in our Warwick RI office.   
 
The IT Support Technician is the first point of contact between the end user and the IT department. The IT Support Technician is responsible for working to either restore service as quickly as possible or alerting and/or escalating issues to the appropriate team member. This role requires extensive familiarity with IT processes and procedures, effective communication, and Help Desk / User support. 
 
If you’re looking to make a change, don’t miss this career opportunity to join a growing and well-regarded organization! 
 
This position is on-site, not remote.

Responsibilities:

• Monitor, respond to, and resolve IT tickets 
• Provide IT support to coworkers as needed 
• Troubleshoot complex issues on site and remotely, and escalate when needed 
• Install and configure hardware/software 
• Create and maintain technical documentation 
• Maintain IT asset tracking 
• Perform other related duties as assigned 

Qualifications:

• Must be able to work on-site in our Warwick RI office 
• Associate or bachelor's degree in computer science or a related field  
• 2 or more years of IT experience involving extensive help desk and related tech support 
• Experience with Windows OS support, Active Directory, and email support. 
• Experience with hardware and support of peripheral devices. 
• Experience acting as an escalation point for technical issues. 
• Experience providing support to non-tech savvy end users over the phone or through remote support 
• Familiar with information security practices and procedures to protect data from intrusion or corruption 
• Extensive knowledge of hardware and software configurations for networks & computers 
• Ability to troubleshoot mobile devices, network concepts, email configurations and MS office suite tools 

Benefits:

• Health, dental & vision
• 3 weeks paid vacation
• 11 Paid holidays   (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Dependent care savings account
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Opportunity for professional growth
• Personal cell phone discount  

Hours / Compensation:

• Full time days, Monday through Friday 8:00am - 4:30pm
• Salary range: $50,000 - $60,000 Based on experience

Last updated on Oct 17, 2024