Description:
First Focus is Australia's best Managed Service Provider (MSP), with a team of over 280 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.
We have just started the search for the best multi-client experienced Incident Coordination professional in the Philippines. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?
We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
- We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
- We find and retain the best - best Service Desk, best technical escalation, best team leads and managers, best team!
- We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!
About the Role:
We are seeking a dynamic and organized Sales Coordinator/Dispatcher to join our team. The Sales Coordinator/Dispatcher will play a pivotal role in supporting our sales team by coordinating sales activities, managing customer inquiries, and dispatching orders efficiently. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment.
Key Responsibilities:
- Managing orders mailbox (dispatch): handle incoming orders efficiently.
- Conduct invoice reconciliation and resolve discrepancies to ensure accurate billing and payment processing.
- Process credit note and maintain backup reports
- Maintain ticket hygiene and handle ConnectWise admin tasks
- Organize SharePoint & OneNote
- Collaborate with the sales team to develop and implement sales strategies to achieve targets.
- Handle CW admin tasks: Manage vendor contacts in CW.
- Process partner rebates/claims.
- Create ticket templates for renewals: Streamline ticket creation and assignment.
- Document weekly meetings and ssist with the preparation of sales reports, presentations, and proposals as needed..
- Assist with ad-hoc admin tasks
Office Address
- 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
- 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
Additional Information
- Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.
Requirements
Qualifications:
- Minimum 3 years of experience in sales coordination, sales admin, sales support, dispatch, or related field
- Excellent communication and interpersonal skills.
- Experience in invoice reconciliation and resolving discrepancies.
- Strong organizational and time management skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite.
- Highly organized and attention to details
- Experience with ConnectWise is a plus, but not mandatory.
- Ability to work well independently as well as part of a team.
- Flexibility to adapt to changing priorities and work under pressure.
- Worked in an MSP type of environment is desirable but not required
- Worked in an international company with role as a Sales Coordinator/Dispatcher
- Must be willing to work in our office in Ortigas or Alabang
Benefits
Employee Perks
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
- ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
- HMO from the first day of your employment
- Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
- Dayshift, weekends off* plus 25 days paid days leave annually
- Employee Referral Program (Php 20,000)
- Employee MVP Award (Php 10,000)
- Social events, End of Financial Year and Christmas
- Employee Profit Sharing*
- Loyalty bonus for long-term employees* and profit.
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Last updated on May 6, 2024