Retail Support (FOH) Team Leader

Responsibilities

·         Motivating and inspiring the team to surpass their potential

·         Creating a sense of ownership within the employees and resolving employee issues if any

·         Encouraging, supporting, and motivating actively team members

·         Looking constantly for development as well as continuous improvement for the entire team

·         Monitoring and coaching their teams on a day­ to ­day basis

·         In charge of conducting 1x1 sessions to develop the talent, to promote the teamwork and to detect areas of opportunity for each agent’s performance

·         Communicating the company’s purpose, core values, vision to the front-line employees

·         Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets

·         Responsible for tracking specialist’s performance metrics and development

·         Ensure they have all the tools they need to perform their daily tasks

·         Responsible to supervise CRM & Outlook requests promptly resolution

·         Manage and track plan and unplan absence, action plans and disciplinary actions

·         Handle employee terminations and performance reviews.

·         Strong knowledge of operational techniques and processes

·         Exceptional analytical and listening skills

·         Flexibility to work extended hours, ability to workdays/nights, weekends and select holidays as needed

·         Natural flair for coaching, motivating, and interacting with people

·         Responsible for training new department additions (new hires), current team members when new tasks are transitioned or changes in the current processes are needed.

·         Attend conference calls and meetings, as needed

Requirements

·         Schedule Flexibility, (2 days off during weekdays may apply) and Night shift schedule required from 3:00 pm to 12:00 am (1 hr. later during daylight saving Australia) - 39 hours a week)

·         At least 1 Year of Customer Service or Leadership experience

·         High multitasking abilities and organizational skills

·         Proficient with Word, Excel, Power Point and Outlook.

·         Fluent in both English & Spanish required.

·         Ability to assume additional job requirements and accountabilities

·         Ability to workdays/nights, weekends and select holidays as needed

The candidates must live in El Salvador to apply.

Benefits

39 hours per week

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (option)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Last updated on Mar 23, 2024