Order Management Analyst

Build the future of data. Join the Snowflake team.

Snowflake started with a clear vision: develop a cloud data platform that is effective,
affordable, and accessible to all data users. Snowflake developed an innovative new product
with a built-for-the-cloud architecture that combines the power of data warehousing, the
flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of
traditional solutions. We are now a global, world-class organization with offices in more than a
dozen countries and serving many more.
Snowflake is seeking a highly motivated Order Management Lead to join at our headquarters in
Dublin, CA office. This position requires attention to detail and assist deal desk and sales teams
to book the order.

• Knowledge for all aspects of day-to-day operations to process orders with familiarity in
  using SFDC and Workday Financials
• Responsible for accuracy of data flowing from Salesforce to downstream systems
  including Workday and Metering Engine 
• Review order forms, purchase order, sales related agreements including professional
  services in Salesforce and Workday as per companies’ terms and policies
• Serve as a subject matter expert and point of contact for questions regarding deal
  bookings
• Identify any non-standard terms and collaborate with the Revenue Accounting team to
  ensure appropriate revenue recognition
• Resolve and track issues related to order forms and non-standard deals
• Experience working with IT, Deal Desk, Billing, Legal and other cross functional teams to
  resolve discrepancies and ensure timely booking with accuracy
• Provide input for on-going development and improvement on systems and operational
  procedures.
• Collaborate in system implementation or enhancement projects and assist with UAT as
  needed
• Participate in the development of metrics and system capabilities to better reconcile
  and report on global orders related data
• Assist Managers in performing internal control procedures to ensure SOX controls
• Assist the external audit team regarding all quarterly and annual audit requirements
• Prepare ad hoc analysis as required

WHAT WE ARE LOOKING FOR :

• Bachelor’s degree in Finance or its equivalent
• 3+ years of software/ SAAS experience in deal desk, order management, billing and
  accounts receivable experience preferred.
• Demonstrate high energy with the ability to remain flexible and change priorities in a
  challenging and fast paced environment
• Eagerness to learn and take on challenges in a rapidly growing and dynamic
  environment
• Excellent computer skills with MS Office including MS Excel and Google Workspace Suite
• Salesforce CPQ experience required, and Workday Financial experience preferred
• Must be a team player and Self Starter

This is an in-person role based out of our Dublin, CA office

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.