Product Operations Specialist

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Product Operations Specialist will partner with product managers, engineering teams, customer support and GoToMarket teams to enhance product delivery and operational excellence. You will ensure that product teams have the necessary tools, processes, and support to deliver high-quality software efficiently and effectively. You will be responsible for optimizing and streamlining the processes involved in product management and product delivery.  This position will report to the Director, Technical Business Operations.  

What You’ll Do

• Provide support to PM in the management of tools, process and scheduling, including but not limited to:
  • Product Management Request process
  • Gong administration
  • Salesforce report request
  • Schedule meetings
• Work with Product operations team to streamline workflows and eliminate bottlenecks in the GTM process
• Gather customer feedback to assist with prioritization
• Assist with the collection, analysis, and utilization of product usage data
• Facilitate effective communication and information flow between product, and GTM teams
• Monitor the effectiveness of process changes and make adjustments as needed
• Work on initiatives for process optimization and automation
• Foster a culture of quality and continuous improvement

What You’ll Bring

• Bachelor's degree in business, operations management, computer science, or a related role within a SaaS or technology company
• Proficiency in using project management and collaboration tools (e.g., Jira, Confluence, Salesforce) 
• Analytical skills and proficiency in using data analysis tools (e.g., Excel, Google Analytics) 
• Strong organizational and project management abilities
• Strong communication and interpersonal skills
• Basic understanding of product development and operational processes
• Passion for continuous improvement and innovation.

Nice To Have

• Proactive and able to work independently as well as part of a team. 
• Collaborative mindset with a strong customer-centric approach. 
• Ability to adapt to a fast-paced and dynamic work environment.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com. 

 

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Last updated on Aug 27, 2024