Telesales Advisor (TSA 0424)

At Skroutz, we have one simple yet powerful mission/vision: we aim to amaze. And this vision has been hardcoded into our DNA since day one. Back when we started our journey in 2005 as a price comparison engine, we created an innovative shopping tool for our users and shaped the future of e-commerce in Greece.

Today as the biggest marketplace in Greece, we continue to believe that happy customers equal happy merchants, and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. And to do so, we are always searching for new ways to make them say “wow”: Skroutz Plus (our first subscription-based service), Skroutz Last Mile (our parcel distribution company) and Skroutz Points (the first network of smart lockers in Greece) to name a few!

To create amazing experiences, we need amazing people! People that share the same passion and enthusiasm for eCommerce and technology as we do.

Sounds like you?

#AimToAmaze

How will you contribute to Skroutz vision

We are looking for TeleSales Advisors to join forces and help Skroutz customers with their buying journeys. As a Skroutz TeleSales Advisor you will be working on the following shift (4 weekdays 12.00 - 20.00 & 1 Saturday 09.00 - 17.00).

Throughout your day, you will be the one to provide expert guidance and support to Skroutz users in order to help them successfully purchase whatever they need.

What you will be doing

• Receiving inbound phone calls from consumers who want to place a phone order and place their order through
• Guiding Skroutz consumers on the phone throughout their buying journey informing them about products, services, and the Skroutz offering
• Having a solid understanding of the products and services you are selling, thus a good knowledge of Skroutz Product Categories you will be able to guide Skroutz users to the best purchase based on their needs
• Communicating products information to both technical and non-technical audiences in a clear and concise manner
• Researching and suggesting best options in high-value and high-volume orders
• Identifying potential issues and coming up with ideas/ opportunities all in all to help Skroutz better serve its users
• Working closely with sales, customer care, content & development team

Requirements

• At least 1 year of previous experience in Telesales, Sales in an eCommerce environment
• Technical knowledge of Skroutz Categories & Products is a huge plus
• Tech savvy with a passion for problem-solving and solution-provision
• Strong communication skills
• Customer focus
• Adaptability
• Team spirit and easy going attitude
• Proficiency in Greek: the role involves regular interactions with Greek-speaking stakeholders, and a strong command of the Greek language is essential to ensure effective communication

*please note that this concerns a job opening with shifts (Monday-Friday 12.00 - 20.00 & Saturday 09.00 - 17.00)

Benefits

What's it like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
• Being part of an environment that gives employees large goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company
• Competitive full time salary
• Ongoing training and development
• Private Medical plan
• Access to books, online courses and relevant resources
• Hybrid Working
• Extra paid time off
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.

Last updated on Apr 11, 2024