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Senior Help Desk Analyst

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5 · 30+ days ago

Norfolk, VA, US

Negotiable

Full-time

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Job Description:

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.
May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem.
Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

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Last updated on Oct 26, 2023

About the company

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Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

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Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

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