Knowledge Management/Tech Writer

As a Knowledge Base Manager, you will be responsible for streamlining and optimizing our knowledge base, which is currently hosted on Zendesk. Your primary goal will be to ensure that our knowledge base is a valuable resources.

1. Content Cleanup:

Identify and categorize articles that require cleanup, updating, or removal.

Collaborate with content creators to improve the quality and relevance of existing articles.

Maintain a structured process for archiving outdated information.

2. Taxonomy Cleanup:

Establish a clear and user-friendly taxonomy for organizing knowledge base articles.

Create a logical and intuitive structure that simplifies navigation and search for users.

3. Quality Control:

Conduct quality checks on knowledge base content to ensure accuracy and relevance.

Implement light editing and formatting for consistency and readability.

4. Access:

Plan and execute the expansion of knowledge base access to clients.

Ensure client-friendly navigation and features.

Requirements

1. Bachelor's degree in a related field or equivalent experience.
2. Strong organizational skills and attention to detail.
3. Experience with knowledge management platforms, particularly Zendesk.
4. Ability to work collaboratively with cross-functional teams.
5. Excellent written and verbal communication skills.
6. Prior experience with content editing and taxonomy development is a plus.

Last updated on Sep 12, 2023